Centre of Excellence Executive - Glasgow, United Kingdom - Barclays

Barclays

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Centre of Excellence Executive - Part Time 18 hours per week

Glasgow

As a Barclays Centre of Excellence Executive, you will be the primary contact for the client, helping them with their investment, wealth planning, and day to day banking needs.

You will handle a wide variety of inbound telephone calls and administration activities for WM&I clients covering every aspect of Barclays investment servicing and banking products.

You will also be in charge of developing client relationship with Barclays through delivery of a professional service via telephony & digital channels.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us.

We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

Working Flexibly
This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays' key UK office from that advertised.

What will you be

doing?:

Functioning closely with a range of internal stakeholders to deliver a high quality of service to WM&I clients
Delivering an effortless service by using situational empathy on every client interaction and taking responsibility for resolving client queries effectively
Dealing with WM&I clients via telephone and digital channels, and ensuring that they receive the highest standard of service in all interactions
Leading proactively with Operations, supporting functions and third parties to ensure delivery, and resolving issues and mitigating errors
Managing administrative activities, and helping investment planning, which include onboarding and ongoing services across all client journeys
Ensuring that clients are aware of every aspect of daytoday banking, including setting up payments and direct debits/standing orders, cash transfers and foreign exchange
Maintaining high levels of accuracy to ensure all requests are completed correctly within arranged SLAs
Delivering a bespoke service to clients by being a financial coach

What are we looking for?:

Interactive communication and diplomacy skills, exhibiting entrepreneurial spirit and a collegiate approach
Ability to embrace a challenge and an evolving/changing environment
Display a constructive approach with the ability to relate to and accommodate a diverse range of personalities
Ability to exert positive influence on colleagues and contacts in order to secure positive outcomes for clients and the business

Skills that will help you in the role:

Excellent verbal and written English language, which is essential in speaking with customers on a daily basis
Having advanced digital knowledge is essential to the role and will be an advantage in making progress
Computer literacy is essential, especially with Microsoft Office packages
Excellent planning and organisational skills to manage daily tasks and communicate with customers

Where will you be working?**You will be working within Barclays new state of the art Glasgow Campus based in the city center. This is a 10-minute walk away from the train station.

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