- Location: Sunderland (SR3 3XW)
- Duration: 6 months (initially). Temporary to Permanent Opportunity
- Pay Rate: 14.57 per hour (PAYE)
- Hours/week: 35 hours per week.
- Deliver excellent client experience through telephony, chat, and written communication
- Handle complex situations within Mortgages, resolving digital queries and complaints
- Assist new customers in setting up accounts for online investments
- Ensure client requests are fulfilled accurately and promptly
- Collaborate with internal stakeholders and third parties to resolve client queries
- Gather information to make informed decisions with an analytical approach
- Drive continuous improvements, share best practices, and report customer issues
- Stay updated on product knowledge and industry trends
- Strong and empathetic communicator, providing seamless service
- Organized with excellent time management
- Proficient in Microsoft Office tools
- Team player with excellent written and verbal communication skills
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Customer Care Colleague - Washington, United Kingdom - Barclays
Description
Customer Care Colleague (Fraud)
No prior banking knowledge necessary. Previous Contact Centre experience preferred, but you can apply from retail, hospitality, travel, or any customer-related industry. Barclays is seeking individuals with integrity, communication skills, and empathy.
Start your journey with a 6-8 week training program to learn about Barclays, banking, and the role. Join the Sunderland office team, alternating between the contact centre and remote work.
Key Responsibilities
Skills
About Barclays
Barclays is a British universal bank, serving diverse customers globally. Their values of Respect, Integrity, Service, Excellence, and Stewardship guide their relationships and performance evaluation.
Diversity
Barclays strives to create an inclusive culture where individuals from all backgrounds feel valued and empowered to contribute fully to the company's vision and goals.
Onsite
'Onsite' roles require colleagues to work onsite four or five days a week, as per business needs. Working arrangements may adapt under the evolving hybrid work environment.
Your Benefits
Contract employees enjoy financial and personal benefits like pension plan enrollment, holiday pay, and access to an Employee Assistance Programme. Additionally, they receive discounts at various shops, restaurants, and entertainment venues.
