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    Part Time - Cardiff, United Kingdom - Ex-Mill Recruitment Ltd

    Ex-Mill Recruitment Ltd
    Ex-Mill Recruitment Ltd Cardiff, United Kingdom

    1 week ago

    Default job background
    Part time
    Description

    Part Time - Duty Manager vacancy in Cardiff (077DM)

    Salary: From £14.35 to £15.40 per hour, plus end of season bonus scheme

    This is a great opportunity to join our client's busy team as a Duty Manager for a popular Aqua Park, in Cardiff this summer. Full training will be given to you before the park opens to enable you to be successful in your role.

    Contract Dates: Start date from 13th May 2023 to 27th September 2024
    The Aqua Park Cardiff will be open from 8th June 2023 to 15th September 2024.
    There is some flexibility at the start and end of the contract for the right candidate. Day to Day: - Acting as a first point of call for both employees and customers to resolve day to day issues onsite.
    -Working in reception for up to 50% of your day, where you have access to a computer to carry out your tasks. From that position you
    will be able to jump onto the tills at high volume times, in order to keep customer queues to a minimum.
    - Using your initiative to ensure the smooth running of the park and that we receive good customer feedback through our booking
    system.
    -Supervising the customer service and sales team, where our customers check in to the park.
    -Ensuring that the team offers all of our products to our customers, i.e., the opportunity to spend more time on the water, to meet our
    customer's needs.
    -Managing a shared email inbox with customer enquiries. Ensuring that we have the correct information for a future customer booking.
    --We expect to convert a minimum of 80% of our inbound email queries into sales.
    -Managing the Lifeguarding team, ensuring that customer safety is our first priority.
    -Ensuring that at all times employees are following our Normal Operating Procedures.
    -Delivering on the spot coaching to team members and escalating any issues to the Manager.
    -Ensuring employees clock in and clock out, as scheduled, for their shifts.
    -Following our documented procedures and safe systems of work. You must act promptly to both control risks and escalate any issues to
    the Site Manager/Directors.
    -Ensuring inspections of equipment and facilities are accurately carried out and recorded.
    -Ensuring that First Aid forms are accurately completed, and filed on the company's systems.
    -Maintaining supplies of First Aid equipment onsite.
    -In the event of an emergency, you will assist the Manager in coordinating the team response in line with our Emergency Action Plans.
    -If required you will provide Lifeguard cover, for very short periods of time, to keep the Aqua Park running smoothly.
    -You will be a key holder and have responsibility for opening up and closing the site.
    -Working on an agreed shift rota, covering 7 days a week, with some early starts and late finishes.
    -You will need some flexibility to cover holidays/absence in the duty manager team. If necessary, you will step-up to cover for the Site
    Manager. Training: - You will complete company specific online training sessions, alongside other Duty Managers.
    -You will undertake onsite training with our management team. You will be given a target date by which time all your training must be
    signed off as complete by your Site Manager
    - You will then be expected to deliver bite size training sessions to Aqua Park employees as required. We would like to hear from you if you have: -A genuine love of the outdoors and/or active outdoor hobbies.
    -Experience of supervising others.
    -Delivered training and coaching to new employees.
    -Customer service and/or sales experience.
    -A degree, such as Sports Management/Leisure/Tourism/Events Management orInstructor qualifications.
    -Or a minimum of 3 years' work experience, ideally in leisure, lifeguarding, customer service, membership sales, hospitality or managing
    teams of people.
    -If you do not currently hold a lifeguard qualification then you will need to be prepared to undergo Lifeguard training, this requires you
    to be confident in the water and able to swim 400 metres with a sense of urgency. You may also have some of the following qualifications: -NPLQ National Pool Lifeguard, OWL Open Water Lifeguard, NBLQ National Beach Lifeguard
    -Instructor/Coaching qualifications
    -FAW First Aid at Work
    -Swim Teacher qualifications, STA or Swim England Benefits: End of season bonus
    Summer Social events with team members
    Family and Friends sessions on the Aqua Park
    Discounts on Water Sports Clothing
    Employee Reward Scheme with Love2shop Vouchers
    Pension Scheme You need to have the right to work in the UK and be fully referenced before starting work, so you must provide details of two referees.
    You will also need to undergo a DBS check before you can start work. If you are interested in applying, please send a copy of your CV outlining why this would be the ideal opportunity for you, by email to - or via the website

    If you are ready for a new role and the next step in your career, take a look at our latest positions available and find your perfect fit. Whatever type of job you're looking for, your next role could be with one of these leading companies. Become a candidate at Ex-Mil Recruitment and apply today.

    We are looking to fill the following vacancies as matter of urgency, click for more information and to apply.

    Jean Claude has been amazing in every step of the way, I'm currently two weeks into my new job a job that I never thought it was achievable..
    Jean Claude give me the confidence I needed to do it very highly recommend

    I have and many of my contacts have done business with JC and Ex-Mil Recruitment Ltd, every company HR's should use his business module it is excellent.

    J Walker

    A very big thank you to Jean-Claude and Ex Mil recruitment, posted a Job advertisement on linked in and within days of submitting my CV to him an interview was secured. Post interview follow up was fantastic not only feedback given but also an offer of employment followed it, absolutely understands military background and how and where best to place Ex service personell in our transition into civilian street.

    Corey

    Having had a woeful experience with a number recruitment consultants and companies phishing and farming data from job sites such as CV Library Indeed and Total Jobs who phone up have an initial conversation promise the world and then never hear from then again it was a delight to deal with both Dan and JC at Ex Mil Recruitment.

    Genuine honest conversation, with communication throughout the whole process from initial contact, introduction and right through to placement. I couldn't recommend the team enough genuinely would recommend the team at Ex Mil whether you're an employer seeking candidates or seeking a new opportunity.

    Jean Claude has been amazing in every step of the way, I'm currently two weeks into my new job a job that I never thought it was achievable..
    Jean Claude give me the confidence I needed to do it very highly recommend

    I have and many of my contacts have done business with JC and Ex-Mil Recruitment Ltd, every company HR's should use his business module it is excellent.

    J Walker

    A very big thank you to Jean-Claude and Ex Mil recruitment, posted a Job advertisement on linked in and within days of submitting my CV to him an interview was secured. Post interview follow up was fantastic not only feedback given but also an offer of employment followed it, absolutely understands military background and how and where best to place Ex service personell in our transition into civilian street.

    Corey

    Having had a woeful experience with a number recruitment consultants and companies phishing and farming data from job sites such as CV Library Indeed and Total Jobs who phone up have an initial conversation promise the world and then never hear from then again it was a delight to deal with both Dan and JC at Ex Mil Recruitment.

    Genuine honest conversation, with communication throughout the whole process from initial contact, introduction and right through to placement. I couldn't recommend the team enough genuinely would recommend the team at Ex Mil whether you're an employer seeking candidates or seeking a new opportunity. #J-18808-Ljbffr
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