Customer Service Advisor - Farnborough, United Kingdom - Webhelp

Webhelp

Verified Company

Farnborough, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Advert

Join our team as a Customer Service Complaints Advisor working for our client BMW Group in Farnborough delivering exceptional customer service in the automotive industry.

We are looking for collaborative and dedicated Customer Service Advisors - Complaints to join our inclusive and friendly team. This is a full-time complaint handling role with a competitive salary of £26,000 and many excellent benefits.

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We are looking for enthusiastic individuals to join our dynamic team and ensure customers' complaints are resolved with speed, efficiency, and a touch of fun

To give you an idea of how this Customer Service Advisor role would look and feel, here are some things you could expect to do:

Complaints Detective
investigate and resolve complaints, going above and beyond to satisfy customers with speedy resolutions tailored to their needs
Customer's Guardian take ownership of each customer's concern and become their primary contact
Communication Maestro correspond professionally with Retailers and other departments, ensuring complaints are resolved in the most timely and appropriate manner
Customer Loyalty Hero retain customers and foster loyalty by building trust, forging positive relationships, and delivering on promises
Brand Ambassador Extraordinaire become an expert in our client's brand, products, processes, policies, and systems
Premium Quality Magician deliver a memorable and unique customer support experience that reflects the premium quality of our client's brand
Extensive experience in delivering outstanding customer service, preferably in a contact centre environment using various communication channels
Previous experience in a contact centre dealing with complaints is desirable
Proven ability to resolve complex customer complaints, handling conflicts and negotiations like a pro
Excellent organizational skills, with the ability to coordinate tasks in a highvolume, deadlineoriented environment
Superb written and verbal communication skills, with a dash of charm and wit
Stellar interpersonal and negotiation skills
Multitasking prowess and the ability to handle high volumes
Expert objection handling skills

Job Reference:
UK02294