Customer Service Advisor - Worcester, United Kingdom - Bamboo Marketing
Description
Working hours between 8am - 8pm, Monday - Saturday.Hybrid working once fully trained (part time office based, part time working from home).
We are a marketing agency specialising in automotive contact centre solutions. No automotive experience needed.
As a Customer Service Advisor you will act as an extension to 1 or more dealership service departments. With a variety of responsibilities, we are looking for someone to;
- Make outbound calls, to book service & MOT appointments for existing customers
- Deliver an exceptional customer experience
- Provide a duty of care to all customers, advising of recommended services to fully maintain their vehicles
- Identifying upsell opportunities, promoting the benefits of additional products and services as appropriate
- Proactively action and respond to leads and enquiries from multiple systems within strict time frames
- Maintain accurate customer and vehicle data
- Support inbound customers with enquiries and convert into bookings
- Achieve and exceed targets
Full and part time positions available with the flexibility to work around other commitments such as studying and childcare (must be discussed at time of interview).
30 days paid holiday + extra days for length of service
Additional benefits;
- Hybrid working (strong internet connection and quiet workplace at home required)
- Additional learning and progression opportunities
- Company pension scheme
- Commission plus additional performance based incentives
- Buy/sell annual leave
- Referral scheme
- Eye care vouchers
- In house training and career progression
Job Types:
Full-time, Part-time, Permanent
Salary:
From £11.63 per hour
Expected hours:
No less than 20 per week
Schedule:
- Every weekend
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Commission pay
- Performance bonus
Location:
- Worcester (preferred)
Work Location:
In person
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