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Customer Service Advisor - Worcester, United Kingdom - Bamboo Marketing

Bamboo Marketing

Verified Company

Worcester, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working hours between 8am - 8pm, Monday - Saturday.

Hybrid working once fully trained (part time office based, part time working from home).

We are a marketing agency specialising in automotive contact centre solutions. No automotive experience needed.

As a Customer Service Advisor you will act as an extension to 1 or more dealership service departments. With a variety of responsibilities, we are looking for someone to;

Make outbound calls, to book service & MOT appointments for existing customers
Deliver an exceptional customer experience
Provide a duty of care to all customers, advising of recommended services to fully maintain their vehicles
Identifying upsell opportunities, promoting the benefits of additional products and services as appropriate
Proactively action and respond to leads and enquiries from multiple systems within strict time frames
Maintain accurate customer and vehicle data
Support inbound customers with enquiries and convert into bookings
Achieve and exceed targets

Full training and induction will be provided. (Office based initially for a minimum of 6-8 weeks depending on previous experience, then hybrid)

Full and part time positions available with the flexibility to work around other commitments such as studying and childcare (must be discussed at time of interview).

Starting pay £11.63 per hour with a competitive commission structure

30 days paid holiday + extra days for length of service

Additional benefits;

Hybrid working (strong internet connection and quiet workplace at home required)
Additional learning and progression opportunities
Company pension scheme
Commission plus additional performance based incentives
Buy/sell annual leave
Referral scheme
Eye care vouchers
In house training and career progression