- Meeting and greeting visitors, customers and potential purchasers
- Initiate contact to prospects, recording and following up all visitors, regularly updating and progressing all prospects via Weekly Visitor Analysis forms and CRM database
- Ensure compliance with the NHBC Consumer Code and consider the evident needs of Vulnerable Customers
- Adhere to timescales by pro-active contract and completion progressing, to meet or exceed set targets
- Ensure all administrative and reporting requirements are met according to company policies and agreed time frames
- Promote and provide the use of company recommended IFA's (independent financial advisor) and Solicitors to ensure an efficient service for customers and to achieve purchasing deadlines
- Build up good working relationships and have a continuous liaison with solicitors, estate agents, banks, building society managers and valuers
- Confirm customer options within agreed timescale
- Sale of customer extras within agreed timescale and to agreed targets
- Ensure the accuracy of sales and marketing material and ensure that sufficient stock is held on site
- Know your site and the surrounding area to successfully achieve a sale
- Be aware of CML inspection dates
- Provide feedback and recommendations on pricing, house types and layouts
- Liaise with the Site Manager to fully appreciate plot construction progress and safe areas for viewing
- Attend all meetings necessary in the performance of your duties
- Comply with the GDPR
- Using a home quality checklist, ensure that all new homes are at the quality standard that our customers expect
- Be the main point of contact for the customer throughout the sales process
- Arrange and lead the Home Demonstration with the Home Buyer, follow standard procedures as set out in the 'New Home Handover Book', together with the supporting notes
- Undertake any additional tasks as may reasonably be required from time to timeTraining & Induction period approx. 6-8 weeks Experience-Experience of sales is essential
- Proven sales skills
- Exceptional customer service skills and sales excellence
- Excellent communication skills, both oral and written.
- Operation of IT based administration systems including Microsoft Office
- Full driving licence and use of own car
- Effective negotiation skills
- Effective time management skillsQualities-Positivity and drive to exceed set targets
- High levels of self-management and focus
- Confident
- Professional manner and appearance
- Flexible towards working hours, must be happy to work weekends
- Open to change and willingness to learn, continually strive to improve performanceHours - 36 hours Thu to Mon. (Sat & Sun 11am - 5pm)Salary - £25,440 per annum + travel allowance per mile + bonus per sale + bonus on extras
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Holiday Advisor - Glasgow, United Kingdom - Ten Live Group
Description
Ten Live Ltd are urgently recruiting a New Homes Sales Advisor for a National company based in the West of Scotland Area.
Duties-•Take ownership of the development, ensuring that the Sales Office and Show Home a are well maintained and clean
