- Lead on the creation and implementation of a Service Improvement Plan, focused initially on Technical and Support Services. This will include identifying and developing improvements to the plan itself based on your own experience of best practice, and defining and evolving Governance�
- Fully document relevant processes and ensure they are agreed to by all relevant stakeholders. You will need to be able to manage active and reactive conversations, know when to escalate, and know when to act�
- Be a senior Subject Matter Expert in a small team of Improvement Architects identifying problems in the team and ensuring you give constructive and adaptive feedback geared towards achieving successful outcomes�
- Engage with Third Party providers where appropriate to ensure plans are seen through to completion�
- Proactively support the wider rollout of Governance principles in our Technology Estate, being able to assure standards�
- Experience creating and implementing Service Design and Improvement programmes�
- Extensive experience in designing and implementing either ITIL aligned processes or in best practice methodologies�
- Managing a wide variety of stakeholders with conflicting priorities��
- Experience with implementing Configuration Management Databases in a major tool, e,g. ServiceNow�
- ITIL Foundation, or better, Qualified�
- learning and development tailored to your role�
- a flexible, hybrid working environment with options like condensed hours
- a culture encouraging inclusion and diversity
- a Civil Service pension with an average employer contribution of 27%
- annual leave starting at 25 days rising to 30 days with service
- three paid volunteering days a year
- an employee benefits programme including cycle to work�
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Lead Improvement Architect - Salford, United Kingdom - UK Civil Service
Description
Job summary
About us�
The Department for Business and Trade (DBT) is the department for economic growth. The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support businesses to invest, grow and export, creating jobs and opportunities across the country.�
About the role��
DDaT is embarking on a significant programme of governance and assurance improvement across our technical estates. This role sits at the heart of these initiatives and will have responsibility for implementing an already advanced Technical Services Improvement Plan, but also for assessing those plans and evolving them where appropriate, using either ITIL aligned processes or similar best practice methodologies. It will involve ensuring accurate documentation, managing stakeholders who want different, sometimes conflicting outcomes from the same process, and engaging across DDaT and wider DBT.�
Job description
You will:�
About you��
You'll be proactive but thoughtful, well versed in the challenges you will face when rolling out a Technical Services Improvement Plan. You will manage technical and non-technical stakeholders respectfully but firmly and be able to see complicated tasks through to completion. You will be quality and outcome focused, able to understand when to gather more information and when to act and pride yourself in making considered decisions.�
Person specification
Skills and experience�
It is essential that you have:�
It is desirable that you have:�
Benefits
Alongside your salary of �52,000, Department for Business and Trade contributes �14,040 towards you being a member of the Civil Service Defined Benefit Pension scheme.
