- Consumer Duty
- Regulatory Reforms and Post-Brexit work
- Non-financial risk transformation
- Consumer credit and lending practices
- Regulatory authorisations and licensing
- Leading self and others through a specific programme of work of which you will help set the parameters (ideally in the context of risk/regulatory-driven change)
- Development of service offerings, use cases and proof of concepts, some of which will be technology-enabled
- Ability to understand how the use of data and technology can inform better management of conduct risks, including practical application
- Working within financial services from a consulting, banking or regulatory perspective
- Awareness of the impact of regulation on firms' business models and the changes required to improve how regulatory and conduct risk is managed, including customer outcomes; and an ability to practically apply solutions
- An appreciation of the UK regulatory conduct regime and how it will evolve under the new Consumer Duty including concepts underpinning regulatory permissions, governance and conduct risk
- Understanding of the customer journey/experience in a regulated environment
- Commercial awareness, sound reporting skills and the ability to work under your own initiative
- An engaging and inclusive leadership style
- A strong bias towards innovation
- Intellectually curious with a growth mindset
- Ability to successfully deliver on a set of goals/outcomes
- Proven ability to influence a diverse group of stakeholders, particularly when presenting your ideas (incl. senior stakeholders such as Partners)
- A relevant risk, compliance and / or technology or data-related accreditation
- Consulting experience and/or experience of leading business growth and development activity
- FS retail conduct experience with large, complex organisations (ideally retail banks or large retail lenders)
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Retail Conduct Senior Manager - Manchester, United Kingdom - PwC
Description
The division and team:
Our Risk division has big aspirations for growth over the next 3 years and beyond. We work with our clients to help them solve their biggest challenges and to do work that matters. Within our Financial Services practice, the Banking Conduct team will contribute to this growth and is looking for passionate and experienced individuals with an innovation and growth mindset to be a part of this journey.
The Banking Conduct team is comprised of 50 plus individuals focused on delivering large-scale risk and regulatory-driven change in wholesale and retail financial services with a focus on conduct and non-financial risks. This role is targeted at retail banking professionals. We support our clients to help make smarter and strategic risk decisions, optimise their risk and control environments, maintain customer-centricity and ultimately be a trusted risk partner in helping their business thrive and grow.
Working at PwC:
We bring people-led and technology-enabled ways of working to the forefront to help our clients solve their most complex business challenges. Our culture is one of continuous investment in people development, nurturing individuals and teams and creating a sense of community. Our colleague satisfaction survey results are high and improve year on year. What this means is the leadership continues to invest in our people and you'll get the backing and support needed to achieve your potential and beyond.
About the role:
The role has been created due to a number of growth opportunities and successes across retail financial services markets.
You will be a part of the team driving the development of technology-enabled client solutions and offerings which help our retail banking clients manage their conduct risks and deliver good customer outcomes. This is a growth priority for our business, and therefore provides a unique opportunity to be at the centre of growing our retail banking conduct proposition at a time of significant change across the industry.
Typical projects in our team include:
Our team is based across the UK, with hubs in London, Edinburgh and Manchester.
Responsibilities:
We are looking for a talented individual to help develop and drive this growth area with a focus on helping lead and build technology-enabled retail conduct propositions, services and offerings. Our ultimate goal is to take these service offerings to market. Once we have successfully developed these service offerings you will continue to play a key role supporting delivery of client engagements and undertaking ongoing business development activities.
Required experience:
Skills:
Relevant qualifications (desirable but not essential):
At a minimum candidates must have:
This position is permanent and full time, however we would consider someone working part time working 4 days instead of 5. We have a hybrid working model: 2 - 3 days a week in the office / on client site
Risk
Risk is all around us and in our complex world, is changing all the time. Our teams bring people from diverse backgrounds together, using their skills and cutting-edge technology, to help solve complex problems. We are pioneers in a world of changing risk and our market leading services build resilient organisations. Join us and together, we can support our clients to rethink risk.
Not the role for you?
Did you know PwC offers flexible career arrangements and contract work? Learn more.
The skills we look for
The PwC Professional is our global framework for defining and encouraging leadership at all levels. Learn more.
The Deal
'The Deal', our firmwide Employee Value Proposition' empowers our people to be the best they can be. Learn more.
Our commitment to you
We're committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PwC. Learn more.
Application support
If you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you. Learn more.
