Jobs

    Case Handler Team Leader - Manchester, United Kingdom - Guidant Global

    Guidant Global
    Guidant Global Manchester, United Kingdom

    2 days ago

    Default job background
    Full time Manufacturing / Mechanical
    Description

    Guidant Global are currently seeking a number of accomplished Team leaders to join our growing teams. We are looking for individuals with experience training, leading, developing, and supervising team performance. Within this role you will oversee and nurture direct reports who are responsible for a variety of case handling duties, ensuring excellent service. As a Team Leader you pay a crucial role in training, onboarding, and recruitment of team members, supporting the Operations Manager.

    Embracing flexible working, these roles have options for Manchester office based, hybrid or fully remote working.

    What to expect as a Team Leader;

    • Support the training, onboarding, and recruitment of team members to ensure the maximisation of available resource.
    • Ensure teams are managed consistently and fairly in accordance with our policies, achieving the highest levels of employee engagement.
    • Support the operations manager to highlight operational risks and areas for improvement, make risk/impact assessments within existing processes and procedures.
    • Manage day to day activities, prioritise to deliver to SLA's and achieve KPI's.

    budgets, service levels and business targets

    • Ensure that all customer complaints/queries are resolved or escalated through the appropriate channels.
    • Ensure all individuals are motivated, trained and developed to meet the quality and service requirements of the team. Monitor effectiveness of controls to ensure compliance of all team activity adapting and amending in line with future changes.
    • Investigate noncompliance, identify fault trends, and instigate remedial action where necessary. Participate in regular, proactive review of operation processes aimed at developing efficiencies that will support the growth of the business in terms of both revenue and client service delivery.
    • Working with the Quality Assessment team to support continuous improvement and quality obligations are met and regularly reviewed.
    • This roles creates a blend of internal and external interactions so an adaptable communication style will be key.

    We'd love to hear from you if you have;

    • Notable experience in leadership and facilitating achievement of targets.
    • Strong interpersonal skills, including effective communication and relationship building.
    • Good problem-solving skills with focus on quality and attention to detail
    • Ability to work towards targets and plan own workload to meet business requirements and SLA's.
    • Customer focussed approach, dedicated to understanding the needs of customers and clients.
    • Evidence of commitment to exceptional service and building positive relationships
    • A background in case management leadership and the ability to work in a confidential manner with sensitive data would be desirable.

    Guidant Global (BH4SF) is acting as an Employment Agency in relation to this vacancy.

  • SSP

    Team Leader

    10 hours ago

    SSP Manchester, United Kingdom

    **Team Leader** Team Leader at Burger King Manchester Piccadilly.** · **Everyone regardless of age starts on £10.50 per hour.** · - An additional **£1.50 per hour** for shifts worked between midnight and 6am · You may be wondering who are SSP? Well, we're one of the best kept sec ...

  • National Neurological Services Ltd

    Team Leader

    2 days ago

    National Neurological Services Ltd Manchester, United Kingdom

    **Job Description**: · **Team Leader** · Up to 40hrs per week available · £10.75 per hour (£22,360 per annum) · **Do you dare to make a difference?** · The role of the Team Leader will be to manage the day to day running of the Service, ensuring rotas are complete, taking part in ...

  • Gamma Telecom

    Team Leader

    1 week ago

    Gamma Telecom Manchester, United Kingdom

    **Main purpose of role**: · The role of Team Leader is responsible for the day-to-day leadership of their team and this will cover all aspects of performance, development, disciplinary actions and HR Duties. · The Team Leader is very much a 'people' leader, ensuring that all of o ...

  • Hargate Healthcare LTD

    Team Leader

    2 days ago

    Hargate Healthcare LTD Manchester, United Kingdom

    **Do you want to work for a company that provides best in class care and support to children and young people?** · **Do you want an excellent work/life balance?** · Hargate Healthcare are recruiting a Team Leader for a children's home in Wythenshawe, Manchester. The service is ho ...

  • Global1stline

    Team Leader

    3 days ago

    Global1stline Manchester, United Kingdom Full time

    We are looking for a qualified Team Leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. · As a team leader, you will be the contact point for all team members, so your communicat ...

  • Restore PLC

    Team Leader

    2 days ago

    Restore PLC Manchester, United Kingdom

    **Business Unit: Digital** · **Location: Manchester (M27 8WJ)** · **Contract Type: Permanent - Full Time** · **Hours: Monday - Friday 7:00am - 3:00pm** · **Salary:£22,500 Per Annum** · - We have an exciting opportunity for somebody who wants to develop their career in our vibrant ...

  • Voyage Care Ltd

    Team Leader

    1 day ago

    Voyage Care Ltd Manchester, United Kingdom Full time

    Team Leader - Ardwick, Manchester - £14.12 per hour · Typical Shifts are: 7:30am-3:00pm and 2:30pm-10:00pm & 1 office day per week - (9:30am-5:00pm – Office/Admin days). · Join Voyage Care and Feel Valued, we reward your dedication with: · • Enhanced evening and weekend pay at an ...

  • Barburrito

    Team Leader

    4 days ago

    Barburrito Manchester, United Kingdom

    **Are you passionate about leading a team to success? Are you enthusiastic about delivering brilliant customer service?** · We have an exciting opportunity at Barburrito for a **Team Leader **to join our team at our store. If you are passionate, enthusiastic and ambitious, this c ...

  • Barburrito

    Team Leader

    1 week ago

    Barburrito Manchester, United Kingdom

    **Are you passionate about leading a team to success? Are you enthusiastic about delivering brilliant customer service?** · We have an exciting opportunity at Barburrito for a **Team Leader **to join our team at our store. If you are passionate, enthusiastic and ambitious, this c ...

  • SSP

    Team Leader

    2 days ago

    SSP Manchester, United Kingdom

    **Team Leader** Team Leader at Burger King - Manchester **Piccadilly** Station** · **Everyone regardless of age starts on £11 per hour.** · You may be wondering who are SSP? Well, we're one of the best kept secrets in Hospitality and Retail. · You may not know us by name, but you ...

  • Bold Talent Agency

    Team Leader

    10 hours ago

    Bold Talent Agency Manchester, United Kingdom

    **Job Ad: Team Leader with Military Background** · **Company: Tatara** · **Team Leader with Military Background or similar transferable skills** · Are you a highly motivated individual with a military background seeking a new and exciting career opportunity? Look no further Our c ...

  • RSM

    Team Leader

    2 days ago

    RSM Manchester, United Kingdom

    RSM are a national fuel services company which offer both public and private sector organisations a suite of services to facilitate the ongoing management of liquid fuels. We believe passionately in our products and services and are looking for a a business-minded and target-driv ...

  • PAD London

    Team Leader

    6 days ago

    PAD London Manchester, United Kingdom

    We are seeking an experienced and motivated Team Leader to join our team. As a Team Leader, you will be responsible for managing a group of employees and ensuring that they are working efficiently and effectively towards achieving our company's goals. You will also be responsible ...

  • CAF Rail UK

    Team Leader

    3 days ago

    CAF Rail UK Manchester, United Kingdom

    **ABOUT CAF** · Innovation is in our DNA - we thrive on pushing boundaries and adapting to new challenges with a flexible approach. Proud to be a global leader, our fast-paced growth provides exciting opportunities for our team and the community. · Committed to maintaining trains ...

  • Gamma Communications

    Team Leader

    1 week ago

    Gamma Communications Manchester, United Kingdom

    **Main purpose of role**: · The role of Team Leader is responsible for the day-to-day leadership of their team and this will cover all aspects of performance, development, disciplinary actions and HR Duties. · The Team Leader is very much a 'people' leader, ensuring that all of o ...

  • SSP

    Team Leader

    1 week ago

    SSP Manchester, United Kingdom

    **About the Role**: · We are SSP The Food Travel Experts. · We are experts in creating and running food outlets in locations where people are on the move. Whether it's jetting off somewhere more exotic, getting on a train or stopping off at a motorway service area, we will make s ...

  • RSA

    Team Leader

    2 days ago

    RSA Manchester, United Kingdom

    **The Opportunity** · Team Leader · Full Time / Permanent position - 35 hours per week · Location: Manchester · The role will be a hybrid working arrangement split between our Manchester office and home. · At RSA our inspiring colleagues are at the heart of what we do best: helpi ...

  • Network Rail

    Team Leader

    1 week ago

    Network Rail Manchester, United Kingdom

    Team Leader · **Location**: · Manchester, GB · **Department Name**: · North West & Central Region · **About Network Rail**: · Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destina ...

  • Inicio Group Ltd

    Team Leader

    1 week ago

    Inicio Group Ltd Manchester, United Kingdom

    **TEAM LEADER - MANCHESTER** · **M16 (Whalley Range)** · **FULL TIME 40HRS PER WEEK** · **Salary**: · **£29, £35,154.60** · **(based on 40 hours per week paid at £14.18ph to £15.62ph and on-call commission)** · **Achievable commission: Mon-Thurs on-call allowance £25.00 per eveni ...

  • Switch Advisor Ltd

    Team Leader

    10 hours ago

    Switch Advisor Ltd Manchester, United Kingdom

    **Team Leader** · **Switch Advisor Ltd** is seeking a **Team Leader** to join our team in Manchester. · As a Team Leader, you will be responsible for the overall operation of the business. This includes managing the day-to-day activities of all of our marketing campaings, as well ...