Complaints Handler - Rochester, United Kingdom - Auxeris Ltd

Auxeris Ltd
Auxeris Ltd
Verified Company
Rochester, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
'


Pension Complaints Handler (Financial Services)
Our client, a significant presence in the financial sector, is committed to providing a sense of financial tranquillity.


The Role:


They are seeking a
Resolutions Specialist to meticulously investigate and address complaints in a timely manner, ensuring equitable client resolutions.

They will consider applicants without level 4 qualifications on the condition that they become qualified within 2 years. Expenses covered, but self-study required.


Responsibilities:


  • Investigate and resolve complaints promptly, ensuring fairness for clients.
  • Manage complaint process, adhering to regulatory timeframes.
  • Precise and organised documentation of complaints, ensuring uptodate complaint files
  • Communicate effectively with clients for resolution and updates.
  • Conduct precise redress calculations as per DISP rules.
  • Handle escalated complaints with the Financial Ombudsman Service.

Requirements:


  • Previous experience working as a Resolutions Specialist, Complaints Handler in a similar role.
  • Possess 3 years of experience in complaints handling, particularly in pensions or hold a Level 4 qualification.
  • Experience in overseeing advice & administration complaints in financial services.
  • Proficiency in conducting redress calculations aligned with DISP rules
  • Strong understanding of DISP requirements, as regulated by the FCA.
  • Skillful in investigating complaints, composing acknowledgments, & delivering conclusive responses within regulatory timeframes.

Salary:
£30,000.00-£45,000.00 per year


Benefits:


  • Casual dress
  • Company pension
  • Free parking
  • Life insurance
  • Onsite parking
  • Private medical insurance
  • Work from home

Schedule:

  • Monday to Friday

Education:


  • Bachelor's (preferred)

Experience:


  • Complaint handling
In Pensions: 3 years (required)


Licence/Certification:

  • Driving Licence (preferred)

Ability to Commute:

  • Rochester (required)

Ability to Relocate:

  • Rochester: Relocate before starting work (required)

Work Location:
Hybrid remote in Rochester

Application deadline: 02/03/2024


Reference ID:
JMA1990
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