- Escalate accounts to our third-party debt collection agencies and manage any queries received as a result of this.
- Investigate and resolve complex customer or account queries, providing resolutions within the agreed timeframes.
- Work with other departments to resolve accounts so they can go through the debt recovery process.
- Liaising with letting agents, landlords, housing associations and other third parties to establish who is responsible for the energy usage at a property.
- Handling other energy account administration, such as checking and recording Power of Attorneys, processing individual insolvencies, and managing accounts where the customer has passed away.
- Be ready to answer and handle low volumes of inbound telephone calls.
- Make outbound calls as required to chase up outstanding information we need to help progress accounts and answer customer or third-party queries.
- Any other ad-hoc duties as requested by Manager or Head of Department.
- Experience in providing an excellent level of customer service.
- Excellent attention to detail
- Good computer literacy, including Microsoft Word and Excel
- Experience in using multiple "sector specific" software packages would be useful, but not essential.
- Excellent listening skills, as well as verbal and written communication skills.
- Exceptional time management.
- Ability to organise workload and multiple priorities.
- Work in a logical and date-driven way, subject to requirements and team objectives.
- Effective objection handling
- Numeracy and problem-solving skills
- Team Player, with experience working independently where required but also positively contribute to team performance, meetings, and projects.
- Ability to build rapport with colleagues, customers and third parties.
- Committed to continual improvement.
-
Debt Recovery Assistant
3 days ago
Ecotricity Group Limited Stroud, United Kingdom**About The Role** · The main purpose of the role is to manage our domestic customers through the debt recovery journey. This includes dealing with outcomes following a debt collection visit by our third-party partners. There could be other elements of the process that you would ...
-
Debt Recovery Assistant
2 weeks ago
Ecotricity Stroud, Gloucestershire, United KingdomThe main purpose of the role is to manage our domestic customers through the debt recovery journey. This includes dealing with outcomes following a debt collection visit by our third-party partners. There could be other elements of the process that you would work on, such as upda ...
-
Female Assistant Recovery Navigator
6 days ago
MISSING LINK Bristol, United KingdomKey duties and responsibilities of our Female Assistant Recovery Navigator: Ensure that the service is warm, welcoming and safe Provide appropriate, effective interventions and treatments to people with long term mental health needs, and their carers (including friends and relati ...
-
Income Management Officer
1 week ago
Triumph Consultants Ltd Stroud, United Kingdom**What's involved with this role: · **Temporary Income Management Officer - Housing Revenue** · **Reference no: Stroud ** · **Pay Rate: £14.02 per hour PAYE** · **37 Monday - Friday, normal working hours** · **This opening assignment is for 6 months** · **City**:STROUD** · To be ...
-
Housing Officer
2 days ago
iWork Recruitment Limited Stroud, United KingdomContract to start on until with a possible extension. · **Enhanced DBS Required.** · **Job Purpose** · To provide a customer focused comprehensive housing management service. · Focusing rent collection, estate management and adherence to tenancy conditions covering a designated p ...
-
Legal Secretary
1 week ago
G B Solutions Stroud, United Kingdom**Legal Secretary** · **£30,000** · **Stroud / Hybrid** · We are pleased to be working with a small, busy, and friendly in-house team managing all legal and corporate affairs, based in Stroud. They are looking for someone to join their legal team as a Legal Secretary with a broad ...
-
Health and Reablement Assistant
1 week ago
Gloucestershire Health and Care NHS Foundation Trust Stroud, United KingdomThere are 4 posts available with hours between 22.5 and 37.5 available. The posts will involve rotational shift system to cover shifts across the 7 day / 24 hour roster. 'Flexible' working arrangements will be considered. Any request will be set against genuine operational requir ...
-
Housing Officer
3 days ago
Fox Morris Group Stroud, United Kingdom**Housing Officer - Gloucesterhsire Area (Hybrid)** · **3 - 6+ Month Ongoing Contract** · **Rate - Negotiable - Please send your CV with the rate of pay you require** · **Working arrangements**: · - Role is predominantly office / community based. Home working limited to one day p ...
-
First Team Strength and Conditioning Coach
8 hours ago
Ecotricity Stroud, United Kingdom**Location**: · - Forest Green**Salary Details**: · - £30,000 per annum**Advertising End Date**: · - 31 May 2024**About The Role** · *** · The First Team Strength and Conditioning Coach will be responsible for ensuring that the highest standards are maintained at all times with t ...
-
Locality Inclusion Lead
8 hours ago
Gloucestershire Health and Care NHS Foundation Trust Brockworth, United KingdomLocality Inclusion Lead's are an integral part of our small yet innovative team. We are looking for one full time permanent post and one fixed term (until November The Locality Inclusion Lead will support the work of a designated locality however may be required other activities ...
-
Community Links Caseworker
3 days ago
Headway Gloucestershire Gloucester, United KingdomJob description · **INFORMATION ABOUT HEADWAY GLOUCESTERSHIRE: · - ** · Headway Gloucestershire was established in 1988 and since then has been working to make a positive difference to the lives of adult survivors of brain injury. We provide specialist recovery support and respit ...
-
Healthcare Assistant
1 week ago
Gloucestershire Hospitals NHS Foundation Trust Gloucester, United KingdomThis is an exciting opportunity to become an integral part of Gloucestershire Hospitals Theatre team. · We are looking for an enthusiastic, motivated and dynamic team member to join our Recovery team. · The role would consist of working with the wider disciplinary team and delive ...
-
ceo
4 days ago
Headway Gloucestershire Gloucester, United KingdomTo provide strategic and operational leadership for the development and delivery of services and evidence their positive impact for ABI survivors and those who support them. To assist the Trustees with overall governance, policy, strategy and financial management of the organisat ...
-
Theatre Health Care Assistant
4 days ago
Independent Health Group Gloucester, United KingdomMain Responsibilities Working in accordance with IHGs values, policies and procedures, the HCA will provide high quality care to patients by Supporting with setting up and packing away the clinical and recovery rooms at the start and finish of the day. Assisting the patient and a ...
-
Cbtp Practitioner
1 week ago
Gloucestershire Health and Care NHS Foundation Trust Gloucester, United KingdomGRIP (Gloucestershire Recovery in Psychosis) is a county-wide Early Intervention in Psychosis team, that provides care to people experiencing their First Episode of Psychosis. The aim of the team is to work in line with the principles of Early Intervention to deliver specialist c ...
-
Rehabilitation Assistant
1 week ago
Gloucestershire Health and Care NHS Foundation Trust Dursley, United KingdomWe are looking for someone with a passion for delivering the highest quality of Stroke Rehabilitation and Care to join our team. · Rehabilitation assistants in our service work under the direction of stroke specialist therapists to deliver planned integrated therapy sessions. Wor ...
-
Peer Support Worker
4 days ago
Gloucestershire Health and Care NHS Foundation Trust Gloucester, United KingdomDo you have lived experience of mental health problems requiring support from the crisis teams? We WANT you · The Crisis Resolution and Home Treatment Teams in Gloucestershire rated as "Outstanding" by the CQC are seeking to recruit a Peer Support Worker in the Gloucester and For ...
-
Peer Support Worker
1 week ago
Gloucestershire Health and Care NHS Foundation Trust Gloucester, United KingdomHello, my name is Jim Welch. I am the Lead Nurse for Mental Health Liaison Services at Gloucestershire Health and Care NHS Foundation Trust and I am looking for 2 Peer Support Workers (Experts By Experience) to join our 24/7 team based in Gloucester and Cheltenham hospital. · You ...
-
Administrator
1 week ago
Abbeycare Gloucester Minsterworth, United Kingdom**Post**:Administrator · **Location**:Abbeycare Scotland · **Role**: To provide administrative support to the Registered Manager and Recovery Practitioner team to ensure the service operates efficiently and effectively. · **Responsible to**: Registered Manager · **Requirements Kn ...
-
Debt Recovery Case Administrator Apprenitce
3 days ago
Lifetime Training Gloucester, United KingdomAt Asset Management Services, you will be working towards a Customer Service Level 2 apprenticeship over the course of 15 months. · You will be assisting with debt recovery services and administration. · Key Responsibilities: · - Carry out Primary Action Services on all HMRC case ...
Debt Recovery Assistant - Stroud, United Kingdom - Ecotricity
Description
The main purpose of the role is to manage our domestic customers through the debt recovery journey. This includes dealing with outcomes following a debt collection visit by our third-party partners. There could be other elements of the process that you would work on, such as updating our customer data, fixing any issues preventing debt collection, answering queries from our third parties, and supporting our customers who may be experiencing permanent or temporary financial challenges.
Alongside this, you will also undertake other tasks that may include handling bereavement cases, checking and recording Power of Attorneys, Bankruptcies, and any other related customer enquiries.
We are not a contact centre, but you will be expected to be ready for, and answer a small volume of inbound calls each week and be proactive in making outbound calls to customers and other interested parties where appropriate to do so.
The work we do will have a significant impact on both the business and customers, so getting it right first time is crucial.
What you will do...
About You
Working within the Debt Recovery Team, you will be multi-skilled, flexible, and be reactive within a fast-paced office environment with fluctuating workloads. You will be positive and keen to learn with a can-do attitude.
You should be passionate about helping our customers and can think outside the box. You have experience in customer service and have excellent verbal and written communication skills, investigative skills, and a great eye for detail.
In addition to the core responsibilities, you may undertake other project-based work as the need arises within the team/ department. All aimed at delivering a high and consistent quality of service to our customers.
Knowledge, skills & experience
About Us
What's in it for you...
Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including gym, shops, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025
Flexibility statement
The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.
Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.
We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.
