Jobs
>
Milton Keynes

    Customer Service Lead/manager - Milton Keynes, Buckinghamshire, United Kingdom - Global Payments

    Global Payments
    Global Payments Milton Keynes, Buckinghamshire, United Kingdom

    Found in: Jooble UK O C2 - 2 days ago

    Default job background
    Description
    Customer Service Team Manager page is loaded Customer Service Team Manager

    Apply locations Milton Keynes, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

    Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

    We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

    Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
    Manages the departmental operations for the call center. Oversees the efficiency/quality of monitoring call volumes ensuring Service Level Agreements are maintained. Handles the daily operations of individual teams in a productive manner to maintain contracted client performance standards. Monitors the time and attendance and adherence of policy for team members to include any necessary training. Coaches, develops and counsels existing team member to higher performance. Conducts training for customer service processes for team members, clients and merchants (as applicable). Reinforces training (post classroom or on the job) through day to day interactions.

    Meets with Clients and Leadership team to participate in call quality calibration and operations meetings to understand Client needs and deliver to expectation.

    Collaborates with the Account management and/or other teams to ensure contractual requirements are met.
    Educates team members on quality assurance and productivity. Monitors work queues, assigns daily work and verifies completion to achieve service level standards. Audits agent system activity to ensure policy compliance. Provides recommendations to reduce and/or eliminate issues that impact overall service quality. Suggests improvement to products and services for future needs.
    Bachelor's Degree
    Relevant Experience or Degree in: related field of study from an accredited university is preferred.

    Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

    Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

    Interested in learning more about Global Payments and Our Family of Brands?
    Join Our Talent Community


    NYSE:
    GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally.

    Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.

    Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America.

    For more information, visit and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.
    #
  • Mitchell Maguire

    Technical Service Manager Windows, Doors

    Found in: SonicJobs Direct Apply UK - 1 day ago

    Mitchell Maguire Milton Keynes, United Kingdom Full time

    Technical Service Manager – Windows, Doors & Curtain Walling · Job Title: Technical Services Manager – Windows, Doors & Curtain Walling · Job reference Number: · Industry Sector: Technical Support, Technical Services, Technical Manager, Technical, Aluminium Windows, Aluminium ...

  • The Sales Recruitment Network

    Service Manager

    Found in: SonicJobs Direct Apply UK - 2 days ago

    The Sales Recruitment Network Hertford, United Kingdom Full time

    Synopsis: My Client is seeking an experienced Service Manager from an Industrial Doors, Shutters and Gates background, capable of managing the customer interface and communicating at all levels. £K Excellent Negotiable Salary, OTE, car plan,pension and exec benefits. Based in the ...

  • Berkeley Square IT

    IT Problem Management Lead

    Found in: Appcast UK C C2 - 1 day ago

    Berkeley Square IT Milton Keynes, United Kingdom Full time

    Senior IT Problem Manager · £75k /+£6k Car Allowance + Bonus · Milton Keynes (2 days pw in office) · Our client is a leading financial services firm. They are seeking a dynamic and experienced Senior IT Problem Manager to join the team and play a key role in ensuring the reliabil ...

  • Primark Stores Limited

    Lead Resilience Manager

    Found in: Jooble UK O C2 - 2 days ago

    Primark Stores Limited Milton Keynes, Buckinghamshire, United Kingdom

    Location: Primark Milton Keynes (Stadium Way) · Salary: £30,983 (with 31 days annual leave & pension) · Contract: Full-Time Permanent, 5 days out of 7 · BECAUSE TOMORROWS RETAIL IS IN MY HANDS · Collaborate with the rest of the management team to support the daily running of th ...

  • Ad Warrior

    Service Delivery Manager

    Found in: SonicJobs Direct Apply UK - 6 hours ago

    Ad Warrior Oxford, United Kingdom Full time

    Service Delivery Manager · Job Type: Full Time, Permanent · Location:Oxford · Salary: £30,000 - £40,000 per annum · Key Responsibilities · You will ensure compliance with standards and regulations related to service provision, including SLA adherence and maintaining quality stan ...

  • Wrightbus

    Regional Service Manager

    Found in: SonicJobs Direct Apply UK - 2 days ago

    Wrightbus Oxford, United Kingdom Full time

    To construct, control and facilitate the provision of a high quality after sales service to the Wright's customer base and be instrumental in Wrightbus becoming established as the preferred supplier of bus products. · Key Tasks: · Management and ongoing development of aftersales ...

  • GP World Limited

    Lead Nurse Primary Care Services

    Found in: Jooble UK O C2 - 6 days ago

    GP World Limited Milton Keynes, Buckinghamshire, United Kingdom

    Locum Advanced Nurse/Clinical Practitioner – Buckinghamshire Health Centre · GP World have an brilliant new nursing opportunity as an Advanced Nurse/Clinical Practitioner within a Health Centre located near Milton Keynes. This service offers ongoing locum work in an incredibly d ...

  • Grand Union Housing Group

    Mechanical Services Manager

    Found in: Appcast UK GBP C2 - 19 hours ago

    Grand Union Housing Group Milton Keynes, United Kingdom Full time

    Mechanical Services ManagerMilton Keynes£53,679.56 per annum Full Time 36.5 hours per week PermanentAre you a natural leader with a passion for Mechanical Services? We've got an exciting opportunity just for youJoin us as our Mechanical Services Manager and lead a dynamic team to ...

  • Thurlow Resource Solutions

    Technical Services Manager

    Found in: Click to Hired UK C2 - 4 days ago

    Thurlow Resource Solutions Milton Keynes, United Kingdom Permanent, Full time

    Technical Services Manager, Milton Keynes, £NEG · Fantastic opportunity to work with a world class leader who is seeking a Technical Services Manager, to increase the company's success by providing front line technical support to our partners in UK and Ireland and all stakeholder ...

  • BMI Healthcare

    Clinical Service Manager

    Found in: Jooble UK O C2 - 5 days ago

    BMI Healthcare Milton Keynes, Buckinghamshire, United Kingdom

    Clinical Services Manager - Outpatients · The Saxon Clinic · 5 Hours & Permanent · The Saxon Clinic in Milton Keynes is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex ...

  • Grand Union Housing Group

    Mechanical Services Manager

    Found in: Jooble UK O C2 - 2 days ago

    Grand Union Housing Group Milton Keynes, Buckinghamshire, United Kingdom

    Mechanical Services Manager Milton Keynes £53,679.56 per annum Full Time 36.5 hours per week Permanent Are you a natural leader with a passion for Mechanical Services? Join us as our Mechanical Services Manager and lead a dynamic team to ensure smooth operations and safety across ...

  • Grand Union Housing Group

    Mechanical Services Manager

    Found in: Jooble UK O C2 - 2 days ago

    Grand Union Housing Group Milton Keynes, Buckinghamshire, United Kingdom

    Mechanical Services Manager Milton Keynes £53,679.56 per annum Full Time 36.5 hours per week Permanent Are you a natural leader with a passion for Mechanical Services? Join us as our Mechanical Services Manager and lead a dynamic team to ensure smooth operations and safety across ...

  • Berkeley Square - Talent Specialists in IT & Engineering

    IT Senior Service Manager

    Found in: Jooble UK O L C2 - 5 days ago

    Berkeley Square - Talent Specialists in IT & Engineering Milton Keynes, Buckinghamshire, United Kingdom

    Senior IT Problem Manager£75k /+£6k Car Allowance + BonusMilton Keynes (2 days pw in office)Our client is a leading financial services firm. They are seeking a dynamic and experienced Senior IT Problem Manager to join the team and play a key role in ensuring the reliability and s ...

  • Opem

    Client Services Manager

    Found in: Jooble UK O L C2 - 5 days ago

    Opem Milton Keynes, Buckinghamshire, United Kingdom

    Job Title: Client Services ManagerJob OverviewWe are a bespoke electronic security provider working predominantly in central London and are looking for a dynamic and commercially strong operator with an entrepreneurial spirit. You must have an enquiring mind and a huge amount of ...

  • Sanderson Recruitment

    Technical & After Sales Manager

    Found in: SonicJobs Direct Apply UK - 1 day ago

    Sanderson Recruitment Milton Keynes, United Kingdom Full time

    The Opportunity · Due to continuous company growth and expansion, one of the world's leading manufacturers are now looking for a Technical & After Sales Manager. This person will be responsible for managing the day to day running of the Technical Department and line management/s ...

  • Finlay James Associates Limited

    Sales Executive

    Found in: SonicJobs Direct Apply UK - 2 days ago

    Finlay James Associates Limited Milton Keynes, United Kingdom Full time

    Sales Executive – (Hybrid – Milton Keynes) · The Role: ?Managing internal sales processes including processing orders, contracts and quote generation. ?Generating and tracking sales leads and procedure reports using the CRM database procedures. ?Achieve monthly KPIs of prospects ...

  • Forward Role

    B2B Marketing Account Manager

    Found in: SonicJobs Direct Apply UK - 4 days ago

    Forward Role Milton Keynes, United Kingdom Full time

    Want to work for a leading B2B consultancy with a portfolio boasting 70% of the leading names in their sector? · In a remote first role with occasional visits to Milton Keynes? · Working as a B2B Marketing Account Manager, within an internal agency? · You'll join an innovative te ...

  • Coforge

    Salesforce Lead Developer

    Found in: SonicJobs Direct Apply UK - 2 days ago

    Coforge Milton Keynes, United Kingdom Full time

    Role : Salesforce lead Developer · Location: Milton Keynes, UK (2-3 days per week onsite) · Role Type : Permanent · SF Functional Lead / SA- Salesforce Lead Developer Responsibilities · Design and build of both custom/standard components on the Salesforce platform · Lead a team ...

  • Quality Personnel Services Ltd

    Key Account Sales Manager

    Found in: SonicJobs Direct Apply UK - 2 days ago

    Quality Personnel Services Ltd Milton Keynes, United Kingdom Full time

    Based Milton Keynes office · Mon - Fri, 37.5 hours per week · Competitive salary · Quality personnel are currently looking for Key Account Sales Manager who will be maximising new customer acquisitions set up of new print on-demand titles from publishers with a particular focus o ...

  • Sales Recruit UK

    Sales Manager Pharmacy

    Found in: SonicJobs Direct Apply UK - 3 days ago

    Sales Recruit UK Milton Keynes, United Kingdom Full time

    Sales Manager – Pharmacy · The Client: · A rapidly expanding firm that has built a strong reputation in the UK over the last ten years.Several years of development have culminated in their most recent product launch which has been received extremely well in the UK, causing exten ...