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    Service Delivery Manager - Oxford, United Kingdom - Ad Warrior

    Ad Warrior
    Ad Warrior Oxford, United Kingdom

    1 week ago

    Default job background
    Full time Administrative
    Description

    Service Delivery Manager

    Job Type: Full Time, Permanent

    Location:Oxford

    Salary: £30,000 - £40,000 per annum

    Key Responsibilities

    • You will ensure compliance with standards and regulations related to service provision, including SLA adherence and maintaining quality standards.
    • Collaborate with the operations manager to address concerns and issues that may impact customer experience, while working together to build and maintain high-performing team and to foster a positive working environment.
    • Co-lead meetings with external entities and internal teams to discuss service issues, progress, and outcomes.
    • Additionally, you will develop and present reports on service delivery performance to top management and the operations manager.
    • Facilitate effective communication between clients and the service delivery department, ensuring clarity and alignment of customer requirements and expectations.
    • You will ensure that the delivery environment possesses the necessary technical skills and knowledge to meet client needs.
    • Your focus will be on identifying areas for improvement and implementing changes to enhance service effectiveness.
    • Stay updated with the latest tech innovations and industry trends to overcome challenges in service delivery and provide up to date innovative solutions to customers.

    Skills and Qualifications

    • 8-10 years' experience in MSP, preferably in leadership roles **with a deep understanding of service management frameworks and principles such as ITIL. Certification is not essential. Looking for hands on experience.
    • Project management skills, with an excellent knowledge of IT systems and infrastructure.

    Benefits

    • Casual dress
    • Flexible schedule
    • Gym membership
    • On-site parking
    • Short Probation Perion – 3 months

    To Apply

    If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.

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