Jobs

    Client Services Co-ordinator - Pangbourne, United Kingdom - Focus Resourcing

    Focus Resourcing
    Focus Resourcing Pangbourne, United Kingdom

    2 weeks ago

    Focus Resourcing background
    Permanent, Full time
    Description

    An exciting opportunity has arisen for a Client Service Co-ordinator to join this growing private healthcare company who are based in Pangbourne.


    Job Type:
    Permanent position


    Location:
    Pangbourne, office based


    Salary:
    £26,000 - £36,000 (depending on experience)

    Working Hours:
    Monday - Thursday 8am - 5.15pm / Friday 8am - 4pm

    As the Client Service Co-ordinator, you will be responsible for:

    You will be the Brand Ambassador and Customer Service Lead
    Training and mentoring all staff on the client journey and communication.
    Have an understanding of sales and marketing.
    To create and manage a client journey pipeline.
    To create and manage and grow a referral journey pipeline for referring Clinicians from outside the business.
    Organise and host open days and study clubs.
    Experience of leading and managing a teamThe successful candidate will have the following related skills / experience

    An outgoing friendly "people person" is essential for this role.
    A team player and willingness to support where needed.
    Confident communicator all levels
    To be able to build rapport and have an understanding and empathy towards clients.
    Previous experience within a customer service role is essential.
    Experience of leading a small team and mentoring the team where necessary
    An understanding of up selling where necessary
    The ability to grow relationships both internally and externally.
    Proficient on MS Office including Word & Excel