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    Shop Manager - London, United Kingdom - LUSH

    LUSH
    LUSH London, United Kingdom

    3 weeks ago

    Default job background
    Description
    Diversity matters
    We are building a brand that represents the people of the world.

    You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics.

    The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK.

    As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

    As a Store Manager, your primary focus will be crafting and delivering unparalleled customer service and experiences.

    You'll also look to build strong connections within your local community, with other businesses and with charity organisations and campaigning groups.

    You will be responsible for creating and executing "top box" goals for both the store and your team, ensuring that every decision aligns positively impacting these.

    You will constantly evaluate progress towards these goals, you will shape the team structure to optimise performance. The team structure for your shop is your responsibility to get right. Our working style is flexible, fluid, supportive, and authentic.


    Contract hours:
    32-40 hours
    What will you be responsible for as a Store Manager?
    Develop a customer centric team through training, consistent feedback and seeing you lead by example.
    Leading a management team to help you achieve the store's top-box goals
    Delegating to your management team in order to achieve the needs of the customer and the store.

    Managing the finances of your store, from setting an annual budget to driving sales and effectively controlling staffing levels and stock with customers in mind.

    Maintaining a beautiful store with effective merchandising, high standards of cleanliness and strong stock management that enhance the customers' experience in your store.

    Networking with your local community to enhance your customer's experience when they come into your store.

    Developing yourself as a manager by utilising training budgets, travelling to work with other stores, and working closely with your colleagues around the business.

    A Store Manager is at the helm of this, and should be motivated by this.

    Management Skills:
    Able to navigate difficult conversations, set and manage expectations and support your management team.

    A Store Manager must balance the needs of the business, along with ensuring the team's morale is maintained and motivated.

    Consistently leading by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.

    Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers and surrounding stores.

    #
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