Service Delivery Coordinator - London, United Kingdom - House of Commons UK Parliament

House of Commons UK Parliament

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Positions

Band / Grade

Salary
- £24,500 - £27,010 per annum

Post Type

Concurrent

Contract Type

Permanent

Working Pattern

Shift Work

Leave entitlement

Starting at 30 days per annum, prorata

Pension

Civil Service Pension Scheme

Closing Date

30th June 2023 at 23:55

Interview Date(s)

Interviews dates to be confirmed.

Additional File

House of Commons Benefits and Support
House of Commons

The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system.

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House.

They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Staff Benefits
In addition to your salary, we offer an attractive range of benefits including:

30 days' annual leave (increasing to 35 days after first full leave year).
Civil Service pension with an average employer contribution of 27%.
Access to training and development.
Flexible working.
Interest free season ticket loan and bicycle loan.

Introduction

The Service Delivery team aim to deliver a comfortable, safe, and efficient environment for Members, their staff, and staff of the House to work in; as well as providing a welcoming and functional environment for all visitors to the House of Commons.

The Service Delivery Teams provide customers with a range of services including reception services, meeting and committee room management and support.

We are the evacuation controllers for Parliamentary buildings and provide first aid support.

We also escort visitors, as necessary, to ensure that they meet with their hosts and provide support for the business of the House.

The Role

The post holder is responsible for providing an excellent reception and support service to Members of Parliament, their staff, staff of the House of Commons and the public.

Key stakeholder relationships in the role include:

Members of Parliament and Members staff
Police & Security Officers
Departmental managers and staff
Government departments
Journalists
Event organisers

Skills and Experience

Excellent interpersonal skills. The ability to respond quickly and within agreed service levels and ensures customers are kept updated on progress and are satisfied with the service they have received.
The ability to communicate clearly and effectively with a diverse range of customers at all levels, while always maintaining a professional and courteous manner.
The ability to work successfully within a team and actively help and support others to get the job done whilst upholding the values of equality, diversity and inclusion.
Makes constructive suggestions to improve processes or work practices
A willingness to attain a qualification in customer service (Desirable).

Next Steps and Additional Information
-
Application Form:

More information on the role and the full criteria can be found in the Job Description.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

Please note:
this is an ongoing recruitment campaign. Applications will be reviewed on a regular** basis and invited to interview if shortlisted.