- Demonstrate at least two years of hands-on experience in IT support roles, with a strong commitment to continuous learning and development.
- Proficiency in diagnosing and resolving hardware, software, and network issues.
- Solid understanding of Windows and Linux operating systems, as well as server administration.
- Experience with virtualization technologies such as VMware or Hyper-V.
- Strong scripting skills, with the ability to automate routine tasks using PowerShell, Bash, or similar languages.
- Excellent problem-solving skills and attention to detail.
- Manage and maintain IT systems, including hardware, software, and networking components.
- Respond promptly to IT support requests, resolving technical issues and minimising downtime.
- Collaborate with other IT professionals and departments to implement new technologies and improve existing systems.
- Perform regular system maintenance tasks, including software updates, patches, and backups.
- Document IT processes, procedures, and configurations to ensure knowledge sharing and continuity.
- Assist in planning and executing IT projects, from inception to completion.
- Provide guidance and mentorship to junior members of the IT team.
- Step into the role of the IT Manager when needed, providing expert technical support and guidance to the team.
- Support IT requirements at both Head Office and regional sites, working closely with external IT support firms and internal IT personnel.
- Play a pivotal role in software transition within the Sales departments, offering additional support, coaching, data management, and comprehensive reporting.
- Take charge of fault finding and provide first and second line support for network, printer, desktop, and laptop issues.
- Mentor and oversee the IT Technician, ensuring their professional growth and development.
- Collaborate with third-party IT service providers and software vendors to address technical challenges and optimize IT infrastructure.
- Proactively identify opportunities to enhance internal workflows and streamline processes through innovative solutions.
- Competitive salary package with opportunities for career advancement.
- 22 days holiday allowance (+ Bank Holidays) growing with tenure
- Access to a range of wellness benefits, including gym memberships and mental health support.
- Pension plan (4% employee + 4.5% employer)
- Cycle to work scheme
- Ongoing training and development opportunities to enhance your skills and expertise.
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Senior IT Systems Technician - Tewkesbury, Gloucestershire, United Kingdom - SourceCo Recruitment
Description
Title: Senior IT Systems Technician
Salary: Competitive (based on experience)
Location: Tewkesbury
Full UK Driving Licence will be required for site travel
We're in search of a Senior IT Systems Engineer to join our nationally recognised client and play a pivotal role in maintaining their digital ecosystem. If you're passionate about keeping systems running smoothly and love diving into technical challenges, this role is for you
Essential Qualifications:
Responsibilities:
Benefits:
If this could be the role for you, we encourage you to apply with an up to date CV and one of the team will be in touch.
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