- Provide leadership and guidance to staff, ensuring high-quality service delivery and maintaining motivation levels. Regularly engage with riders and embody a positive representation of the organization.
- Collaborate with the night shift supervisor to guarantee successful parcel sorting and route allocation for depot riders.
- Assist in training new couriers, including onboarding and continuous development, in coordination with the HR team. Conduct regular check-ins and performance reviews with new employees.
- Monitor rider performance for all clients using data metrics and qualitative assessments.
- Manage client bookings in the delivery system, plan delivery routes, and assign tasks to riders.
- Ensure timely completion of all deliveries and provide clients with necessary proof of delivery.
- Maintain Health and Safety standards in the depot and communicate standard operating procedures to the team.
- Suggest and implement efficiency and quality improvements, occasionally acting as a rider for parcel deliveries.
- Positive attitude
- Effective communication and motivation skills
- Strong organizational abilities
- Problem-solving capabilities
- Ability to work autonomously
- A pivotal role with significant responsibility and decision-making opportunities
- 25 days of holiday plus bank holidays
- Green salary sacrifice scheme for cycling and electric vehicles
- Access to ONSI for discounts and employee wellbeing services, including counseling
- Enhanced maternity/paternity leave
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Assistant Manager - London, United Kingdom - Zedify UK
Description
Job Title: Assistant Hub Manager
Location: Battersea
Salary: £28,000.00 per annum plus a bonus scheme
Job Type: Full-time, permanent
Zedify is making a positive impact in the logistics industry by revolutionizing first and last-mile deliveries in urban areas. Our innovative cargo bike-centric approach not only elevates brand perception and reduces costs but also significantly decreases carbon emissions compared to other alternatives.
Driven by a mission to create cleaner, healthier, and more livable cities for all, our dedicated team comprises experienced operations professionals, talented developers, and high-performing product and growth teams.
Backed by strong financial support and experiencing rapid expansion, we are currently in an exciting phase. To support our growth and objectives, we are seeking an Assistant Manager to join our team in Battersea, London.
About the role:
The Assistant Hub Manager will work closely with the Hub Manager to oversee daily operations, uphold service standards, meet efficiency targets, and adhere to company policies and Health & Safety protocols. The focus is on delivering top-tier service to both our clients and their end customers.
Key Responsibilities:
Desired Skills:
What we offer:
To apply for this position, please submit your CV.
Candidates with experience in roles such as Regional Manager, Regional Assistant, Line Manager, Assistant Line Manager, Duty Manager, or Operations Assistant are encouraged to apply.
