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    Senior Sales Assistant - London, United Kingdom - Richemont

    Richemont
    Richemont London, United Kingdom

    1 week ago

    Default job background
    Description
    Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men.

    We seek people who have commitment and drive with a strong commercial focus and will thrive in a creative environment that encourages innovative thinking.

    "A Dunhill Sales Consultant is an ambassador for the Dunhill House experience, leveraging their entrepreneurial spirit to client service and aspiring to the highest standards within the luxury retail industry, in order to help maximise our sales revenue and ensure a sustainable and long term client base.

    SALES MASTER
    Managed sales target and KPIs by attracting new clients and effectively managing existing clients
    Develops client book with key focus on private appointments and client growth through effective CRM
    Delivers exceptional customer service and takes pride in developing long-term relationships
    Is aware of store and personal sales target and KPIs, and leverages tools available (product knowledge, Dunhill experience, CRM etc.) to help meet and exceed these
    Ensures good internal customer service with all other Dunhill stores and with head office
    Is aware of CRM targets and actively engages in all actions to reach them, using omnichannel services to help grow sales
    Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
    Consistently captures client data and takes notes on all qualitative information
    Actively complete trainings and participates in all commercial activities set by SM/ASM/HO
    Is aware of local trading environment and competitors' activities
    Implements all guidelines related to store and BOH management and participates in stick take inventories, audits and counts
    Supports after-sales clients and follows up to ensure impeccable service
    Deals with complaints professionally and efficiently in line with company policy
    Helps develop the potential of each product line and ensures that the merchandising is in line with Dunhill image
    A well rounded background in retailing, luxury goods or other service industries (e.g. hotel industry)

    We look for people who demonstrate entrepreneurship, who thrive when working as part of a team, who strive for excellence and who embrace being part of a luxury, creative environment.

    As a member of the Dunhill community, you are also part of a much bigger family at Richemont.

    We strongly believe in personal development, mobility and offering various opportunities and benefits to enhance both your personal and professional development.

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