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    German Speaking Customer Advisor - United Kingdom - Eliteemployment

    Eliteemployment
    Eliteemployment United Kingdom

    3 weeks ago

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    Description

    Our client based in Ringwood are looking to recruit a Bilingual German and English Customer Service Consultant.

    This is a hybrid role based in Ringwood. The training is office based and then it will move to Hybrid working. 24

    Duties

    • Ability to quickly establish rapport with customer/prospect through the use of approachability, empathy, addressing the customer by name & intelligent questioning
    • Ability to assimilate, relay & provide information whilst paying close attention to detail
    • Ability to respond to customer queries and complaints via email or letter in both English and country of origin.
    • Ability to remain positive, courteous & professional at all times
    • Focus on customer to deliver the FCA guidelines and fundamentals of the call.
    • At all points making sure the customers is treated fairly.
    • Ability to communicate and empathise and a real willingness to help.
    • The ability to stay focused and controlled, ensuring all core elements are addressed methodically.
    • To have fun at work

    The Person

    • Must be fluent in English and German
    • Excellent telephone manner
    • Attention to detail is a must

    Hours: Monday to Friday 40 hours between 8am and 5pm

    Location: Ringwood – Remote working

    Our aim is to contact all successful applications within 5 days of receiving your application. Should you not of heard within 5 days, please feel free to contact us to confirm that your application has been received.

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