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    IT Service Engineer - Glasgow, United Kingdom - WNTD

    WNTD
    WNTD Glasgow, United Kingdom

    2 weeks ago

    Default job background
    Description
    IT support/Service Management EngineerContract: 12 Months Inside IR35

    Day Rate:
    £170 per dayLocation: Glasgow The expectation is 5 days working in the office with ad hoc flex if/when required

    Job Description:
    Responsible for supporting the current desktop environment along with a high number of applications used in the firm.

    The role provides technical support to 70+ staff and will be part of the wider team who are based in Glasgow.

    The successful candidate should already have a sound level of IT support/Service Management experience and be willing to learn and take ownership of supporting the Dublin office.


    The role's responsibilities will progress towards:
    Day to day operational support of the desktop environmentEnd point troubleshooting of hardware, operating systems, Microsoft suite - O365)

    Application troubleshooting and incident management across a range of standard and proprietary applicationsProvide local IT infrastructure support across a range of technologies, including network, voice and serverSupport of voice and video technologies, including mobileInteracting with other support groups (local and global) across multiple platformsAct as a local project resource in large/global initiativesAbility to independently run smaller, local projectsSkills RequiredStrong analytical problem-solving skillsExcellent verbal and written communication skills; ability to frame technical information in an appropriate fashion based on target audienceExcellent follow-up skills:
    must take initiative and stay with problem from beginning to endAbility to work independently with little supervision as well as in a team environmentComprehensive knowledge of Windows operating systems, applications and computer hardwareUnderstanding of Network and IPT infrastructureUnderstanding of virtualisation technologies
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