customer service advisor - United Kingdom - House Of Fashion Associates

Description

CUSTOMER SERVICE ADVISOR ( EMAIL AND IN BOUND CALLS) B2B HOMEWARE

STOCKPORT - HYBRID ROLE 3/2

£25K

GREAT BENEFITS

Our client a highly successful B2B homeware company are looking to recruit an experienced E-commerce Customer Service Advisor (B2B ) experience and must have worked in a high volume call centre and have excellent English language skills and high standard customer service skills, with experience in either Freshdesk, Zendesk, Kapture, SAP & Shopify.

· Handling consumer complaint, queries and requests received via call & email only.

· Capable of managing 100 calls on a day-to-day basis

· Align with inter-departments to ensure all complaint, queries and requests are closed within the stipulated SLA's laid down by the organization.

· Adhere to the stipulated SLA's laid for the email and call function.

· Act and adhere to the company policies without hampering the consumer experience.

· Drive and foster brand loyalty among consumers via effective complaint grievance redressal process.

Maintain strong follow-up across the organization and with customers to ensure, all pending requests and · Monitor and excel in one's performance basis day to day KPI monitoring

SKILLS AND EXPERIENCE

• 2+ years of inbound call centre experience

• Ability to meet deadlines and work effectively in a fast-paced environment.

• Microsoft Office suite & reporting skills

• Soft spoken & supportive demeaner

• Ability to type 40-60 words

• Effective & Pro-active listener

• Hands on experience with Freshdesk, Zendesk, Kapture, SAP & Shopify would be desirable.

• A flexible and hardworking teammate

Full time

Salary up to £25,000

Annual Appraisals

25 days plus 8 Bank holidays

Hybrid

2 years within a call centre environment with good interpersonal skills

Ability to answer up to 100 calls per day

Pension