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customer service advisor - United Kingdom - House Of Fashion Associates
Description
CUSTOMER SERVICE ADVISOR ( EMAIL AND IN BOUND CALLS) B2B HOMEWARE
STOCKPORT - HYBRID ROLE 3/2
£25K
GREAT BENEFITS
Our client a highly successful B2B homeware company are looking to recruit an experienced E-commerce Customer Service Advisor (B2B ) experience and must have worked in a high volume call centre and have excellent English language skills and high standard customer service skills, with experience in either Freshdesk, Zendesk, Kapture, SAP & Shopify.
· Handling consumer complaint, queries and requests received via call & email only.
· Capable of managing 100 calls on a day-to-day basis
· Align with inter-departments to ensure all complaint, queries and requests are closed within the stipulated SLA's laid down by the organization.
· Adhere to the stipulated SLA's laid for the email and call function.
· Act and adhere to the company policies without hampering the consumer experience.
· Drive and foster brand loyalty among consumers via effective complaint grievance redressal process.
Maintain strong follow-up across the organization and with customers to ensure, all pending requests and · Monitor and excel in one's performance basis day to day KPI monitoring
SKILLS AND EXPERIENCE
• 2+ years of inbound call centre experience
• Ability to meet deadlines and work effectively in a fast-paced environment.
• Microsoft Office suite & reporting skills
• Soft spoken & supportive demeaner
• Ability to type 40-60 words
• Effective & Pro-active listener
• Hands on experience with Freshdesk, Zendesk, Kapture, SAP & Shopify would be desirable.
• A flexible and hardworking teammate
Full time
Salary up to £25,000
Annual Appraisals
25 days plus 8 Bank holidays
Hybrid
2 years within a call centre environment with good interpersonal skills
Ability to answer up to 100 calls per day
Pension
