Facilities Helpdesk Administrator - London, United Kingdom - Chelsea Football Club

Chelsea Football Club

Verified Company

London, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title - Facilities Helpdesk Administrator

Location - Stamford Bridge

Permanent Role

Hours - 40 hours per week (5 of 7 days)

About Us:

As a member of the Chelsea team you will become part of a long and proud history in the heart of iconic west London, which dates back to the club's founding in 1905.

Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process.

Chelsea are a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women's and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.

If you're motivated and want to help us win more trophies, you've got a place here at Chelsea

What We're Looking For:

We're looking for a Facilities Helpdesk Administrator to support the Facilities Helpdesk team at Stamford Bridge. This role will require you to have strong administration skills, great customer services and a keen eye for detail.

The Facilities team keeps our sites going and is all about operations, providing services to ensure the safe and steady running of all three sites - Stamford Bridge, Cobham and Kingsmeadow.

Brief description and duties:

Providing administration support to the Facilities team including helpdesk support which is the first point of contact for Building and Service users, Contractors, and Service Partners.

With strong administrative skills, customer focus as well people management skills, you will provide a friendly and proactive service and conduct an efficient handling and management of each query and advise customers of the consequent solution.

Working closely with onsite teams and external contractors, the post holder will need to have excellent prioritisation and planning skills as well as the ability to communicate to various stakeholders across the business.

Our Helpdesk team are responsible for resolving basic invoice queries, raising of Purchase Orders when required, ensuring that documents are filed following Department procedures, ordering and maintaining of office stationary, and keeping our CAFM system (Concept Evolution) updated.

Our Operators provide support to our management team by providing reports from our CAFM system and at times required to cover other areas of the FM department including the Postal team.

Providing first line helpdesk support and first point of contact for the FM Department
Creation and Management of all Tasks and Queries
Prioritising of maintenance call queue via CAFM system
Housekeeping of our CAFM system
Receiving deliveries and returns of various facilities orders
Raise purchase orders
Order stationery
Arrange/Organising of Chelsea Memorial Plaque service
Maintaining our Contractor Management System
Provide cover for Helpdesk/Postal services if required
Call handling and communication skills (written and spoken English)
Tasks and Queries managed within SLA's
CAFM Housekeeping
Contractor follow ups are maintained
Contractor Equipment parts ordered
Purchase Orders kept up to date

Must Haves/qualified by demonstrable experience to the level required:

Experience within the facilities industry, working in a similar environment or large-scale buildings.
Experience working with Concept Evolution or similar system.
Ability to meet tight deadlines.
Experience working in a fastchanging environment.
Skilled in use of Word, Excel, Outlook and Internet/Intranet
Excellent administration skills
Experience working on Concept Evolution (or similar) System
Must be able to work home matchdays evenings and weekends.

What We Offer:

Our commitment to Equality, Diversity and Inclusion:

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC.

This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups).
We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

Job Types:
Full-time