- Be the first point of contact for inbound sales enquiries, ensuring that revenue is maximised through reactive and proactive sales, e.g., quote requests, orders, information requests and requests for site visits.
- Track and follow up on sales opportunities and quotations, upselling and cross-selling and converting quotes to orders.
- Capture every lead and opportunity from inbound enquiries and outbound follow up calls on the CRM system and ensure customer information is kept up to date.
- Ensure all lead qualification information is complete and reviewed to ensure enquiries are handled efficiently and effectively.
- Arrange for a Contract Lift Manager or an Area Sales Manager to visit customers and ensure that technical enquiries are resolved in a timely and proactive manner.
- Provide indicative pricing, escalating for pricing support as required, generate quotations and issue to the customer within the defined KPI.
- Check purchase orders against quotations, converting quotations to hire agreements, obtain an electronic signature on hire agreement and process payment if required.
- Review completeness of all order documentation obtain outstanding information and ensure the CLM completes the full RAMS before handing over to the depot network.
- Strong sales and customer service experience within an operational environment (essential)
- Previous experience of using Telephony & CRM systems (desirable)
- Previous experience within a contact centre environment - (desirable)
- Construction sector experience - (desirable)
- Understanding of the full end to end sales cycle (essential)
- Ability to identify and close sales opportunities using negotiating and influencing skills (essential)
- Willingness and ability to learn, understand and communicate technical detail and information around Crane Hire and Contract Lift (essential)
- Excellent communication skills (essential)
- I.T literate (email/CRM/telephony) (essential)
- Ability to organise, plan and manage time (essential)
-
Procurement Co-ordinator
1 week ago
Lester Cladding North West Ltd Wigan, United Kingdom**Lester Cladding North West is looking to hire a Procurement Co-Ordinator to join our team for an immediate start.** · - We are looking for a friendly, hardworking individual, with strong initiative skills, the ability to work independently without guidance and with office exper ...
-
Activities Co-ordinator
6 days ago
Diamond Care Homes Group - Primrose Villa Care Home Wigan, United KingdomEnthusiastic, up-beat, caring, and friendly activity person required to engage in recreational, creative and other social activities to stimulate and entertain our residents some living with dementia. · We are looking for an experienced, friendly Activities Co-Ordinator who will ...
-
Contract Co-ordinator
6 days ago
DASCO Construction Limited Wigan, United KingdomDASCO Construction Ltd is a family run business based in Wigan, join our Family as a Contract Coordinator and play a Key Role in ensuring successful account management. · **What we are looking For :)** · We're seeking a highly motivated individual who can priorities workload and ...
-
Activities Co-ordinator
1 week ago
Minster Care Group Wigan, United KingdomA fantastic opportunity has arisen for a **Activity Coordinator** to join one of our well established care homes located in the heart of Standish, Wigan. **Greenacres care home** has a 'GOOD' rating by CQC · As an Activities Coordinator, you will organize a varied programme of so ...
-
Co-ordinator
1 day ago
Comex 2000 UK Ltd Haydock, United KingdomTo distribute daily whereabouts · - Update internal and client system, planned start, actual start etc within SLAs · - Check jobs due are on whereabouts · - Ensure notices and local authority permits are requested, started, stopped and closed on time (Using Open works report) whe ...
-
Activities Co-ordinator
2 weeks ago
Diamond Care Homes Group - Primrose Villa Care Home Wigan, United KingdomEnthusiastic, up-beat, caring, and friendly activity person required to support residents to engage in recreational, creative and other social activities. · This is a part time but important role and shifts are negotiable lasting 3 to four hours a day over a 5 day a week. · A 16 ...
-
Activities Co-ordinator
1 week ago
Diamond Care Homes Group - Primrose Villa Care Home Wigan, United KingdomEnthusiastic, up-beat, caring, and friendly activity person required to support residents to engage in recreational, creative and other social activities. · This is a part time but important role and shifts are negotiable lasting 3 to four hours a day over a 5 day a week. · A 15 ...
-
Activities Co-ordinator
1 week ago
Diamond Care Homes Group - The Oaks Care Home Wigan, United KingdomEnthusiastic, up-beat, caring, and friendly activity person required to support residents to engage in recreational, creative and other social activities. · This is a part time but important role and shifts are negotiable lasting 3 to four hours a day over a 5 day a week. · A 16 ...
-
Activities Co-ordinator
1 week ago
Diamond Care Homes Group - Primrose Villa Care Home Wigan, United KingdomEnthusiastic, up-beat, caring, and friendly activity person required to support residents to engage in recreational, creative and other social activities. · This is a part time but important role and shifts are negotiable lasting 3 to four hours a day over a 5 day a week. · A 15 ...
-
Inclusion Co-ordinator
2 days ago
Wigan Youth Zone Wigan, United Kingdom**ROLE PROFILE** · **Company: Wigan Youth Zone** · **Location: Parsons Walk,** · **Wigan, WN1 1RU** · **Salary: £21,500 - £24,500 per annum** · **Benefits: 33 days annual leave (including bank holidays) pro rata, Hybrid work, Birthdays off, Gym access, Training and CPD including ...
-
Project Support Co-ordinator
3 days ago
Places for People North West, United KingdomWe are Places for People Group, we're a social enterprise that believes it's more than just homes that make a community - it's the people. That's why we build homes and manage communities where everyone can thrive. · **More about your role** · We are looking to recruit a Project ...
-
Customer Care Co-ordinator
2 days ago
New View Window Systems Ltd Wigan, United KingdomNew View Window Systems Ltd is a busy company who install PVCu windows and doors to the large builders within the New Build Housing Market. We are currently looking to employ 1x Customer Care Co-ordinator to work within our very busy Customer Care Department. · The Customer Care ...
-
Customer Service Co-ordinator
2 weeks ago
Milliken and Company Wigan, United KingdomPrimary purpose of the position · The Customer Service Co-ordinator is to act as the initial and primary point of contact for all aspects of service and customer care. Responsible for overseeing a customer order from point of enquiry through to delivery and providing any subseque ...
-
Project Support Co-ordinator
2 weeks ago
Places for People North West, United KingdomWe are Places for People Group, we're a social enterprise that believes it's more than just homes that make a community - it's the people. That's why we build homes and manage communities where everyone can thrive. · **More about your role** · We are looking to recruit a Project ...
-
Speciality Booking Co-ordinator
1 week ago
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Wigan, United KingdomWe are looking to recruit two hardworking and enthusiastic Speciality Booking Co-ordinators to assist our team due to increase in demand of Obstetric and Non-obstetric Ultrasound Service · This will be a permanent position for 37.5 hours per week Monday to Saturday. · A Standard ...
-
Stores and Equipment Co-ordinator
2 weeks ago
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Wigan, United KingdomLiaise with Theatre Co-ordinator/Team Leaders to identify specific equipment and medical devices required prospectively for theatre list. Liaise with SSDU regarding R&D issues. Liaise with loan equipment supplies to ensure availability of loan equipment. Liaise with Theatre Co-or ...
-
Stores and Equipment Co-ordinator
2 weeks ago
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Wigan, United KingdomThe Theatres Team are looking to recruit a Stores and Equipment Co-Ordinator working 37.5 hours per week. · The post holder will be required to work flexibly as part of a team to ensure that the ordering is completed for all speciality groups within the department. supervise the ...
-
Administrator / Co-ordinator
1 week ago
The Progress Shed Worthington, United KingdomAre you looking for an exciting opportunity in the financial services industry? Opportunity to Join rapidly growing financial services firm as an Administrator, supporting a team responsible for purchasing other financial services firms. This role offers a dynamic and diverse set ...
-
Mdt Co-ordinator/tracker
1 week ago
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Wigan, United KingdomEnsure that a professional and efficient service is maintained at all To attend and participate in relevant To work with managers and clinicians to continually improve the quality and efficiency of To comment on proposals and policies within own area of work. To demonstrate own a ...
-
Fitness Innovation Co-ordinator
12 hours ago
Fitness First Wigan, United Kingdom**About The Role**: · **JOB PURPOSE**: · The Fitness Innovation Co-Ordinator will play a crucial role in seeking out new and innovative fitness concepts as well as co-ordinating audition processes/interviewing, training, delivery, and review of new and existing concepts. They'll ...
Customer Support Co-ordinator - Wigan, United Kingdom - Ainscough Crane Hire Ltd
Description
Customer Support Co-Ordinator
Ainscough Crane Hire are looking for a Customer Support Co-Ordinator to join the team in Standish.
Customer Support Co-ordinators support wider areas of the business, building relationships with both internal and external customers. This role works as part of the Customer Support Centre and acts as a first point of contact for all enquiries, offering solutions and ensuring an exceptional customer service. You will provide customers with an easy and informative experience, guaranteeing a quick follow through of any details they require, identifying opportunities to provide additional services whilst progressing enquiries through to conclusion, ensuring that site visits are scheduled, and that administration is complete.
Benefits for a Customer Support Co-Ordinator
Bi-Annual retention bonus
Salary increase in October 2024
24 days annual leave plus an additional day at 2 years' service and 5 years' service and every 5 years after
Holiday purchase, the option to buy an additional 5 days each year (via salary sacrifice)
Group life assurance 3 x basic salary
Pension 4% employer 5% employees
Online access to payslips, book and view holidays and personal info
Access to the Ainscough Advantage (People Value) benefits platform
Staff forums run 3 times a year - have your voice heard
Key Accountabilities/Responsibilities:
Pre-Order
Post-Order
Person Specification
Skills/Abilities
Ainscough Crane Hire are the UKs leading crane company.
Based across 30 locations, our dedicated team of experts are passionate about delivering projects on time, to budget and, most importantly, to the highest possible standard of safety. Our industry-recognised Make the Safe Choice ethos is at our core and underpins every single thing we do, from contract lifts and crane hire to specialist projects for customers.
Our reputation as a market leader is not just a result of our expansive fleet and comprehensive network of locations across the UK, but is also derived from the workplace culture that allows our team to perform their duties with passion and pride.
Customer Support Co-ordinator professionals in Wigan
-
Kirsty Smith
Client Relationship Manager
-
Claudette Williams
Practice Manager
-
Connor Singleton
Team leader
-
Ellie Bradley
Learning Disability Support Worker
-
Colonel Ademi
Business Analyst
-
Rodrigo Bascunan
ESOL/Spanish Teacher & Employability Mentor-Coach