Jobs
>
Leeds

    Service Delivery Manager - Leeds, United Kingdom - Mastek

    Mastek
    Mastek Leeds, United Kingdom

    Found in: Appcast UK C C2 - 2 days ago

    Default job background
    Technology / Internet
    Description

    The Service Delivery Manager will act as the constant point of contact for customers and will be responsible for ensuring smooth service delivery and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high-severity incident management processes, ensuring team compliance, scheduling regular meetings, ensuring governance and controlled change management, analyzing incident trends, and providing continuous improvements.

    Responsibilities:

    1. Provide Level 3 (L3) support 24/7 for technical issues within the IT infrastructure.
    2. Setting up the incident management and high-severity incident management process.
    3. Ensuring the team stays compliant with all relevant processes and regulations.
    4. Scheduling and conducting all necessary regular meetings to ensure open communication and progress tracking.
    5. Ensuring governance, scheduled reporting, open communication, and controlled change management.
    6. Analyzing incident trends and providing continuous improvements to prevent future incidents.
    7. Managing team on-call third line out of hours support coverage for 18:00 to 08:00, Mon to Fri, and from 18:00 Fri to 08:00 Monday (i.e. the weekend) on a rota basis.
    8. Managing Major/Minor Incident Management (MIMs) including attending MIM meetings and following the incident management processes.
    9. Managing Problem Management, Knowledge management and Change Management processes to ensure smooth implementation of changes without adversely affecting service delivery.
    10. Handling queries from Risk, Audit, and other customer teams and attending meetings to provide necessary information and support.
    11. Supporting any internal/external audits by providing required information and collaborating with auditors.
    12. Supporting in conducting regular failover/failback exercises to test system resilience and recovery processes.

    Qualifications and Skills:

    1. Bachelor's degree in Information Technology, Computer Science, or related field.
    2. ITIL certification is mandatory.
    3. Proven experience in a similar role, preferably in the banking or financial sector.
    4. Strong knowledge of IT service delivery processes and incident management frameworks.
    5. Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels.
    6. Strong problem-solving and analytical skills to identify trends and implement improvements.
    7. Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
    8. Proactive and self-motivated with a strong attention to detail.
    9. Familiarity with risk and audit processes in the banking industry.

    Please send your CV at if you are interested for this job.

    Regards

    Chaya

    Recruitment Team

  • Leeds Building Society

    Project Delivery Manager

    Found in: SonicJobs Direct Apply UK - 1 day ago

    Leeds Building Society Leeds, United Kingdom Full time

    · What do we offer you? · Delivery Project Manager · We have a hybrid working model, where you can work 60% from home, with the rest of your time being flexibly based at our brand new, sustainable head office in Leeds city centre, just 5 minutes' walk from the train station. · W ...

  • Alscient

    Delivery Manager

    Found in: Appcast UK C C2 - 2 days ago

    Alscient Leeds, United Kingdom

    Delivery Manager · Alscient · Leeds, UK · Why Alscient? · We provide great opportunities for people to develop and grow their career. We provide a fulfilling and enjoyable environment that supports that growth while working with the best people and teams around. · You succeed, we ...

  • Alscient

    Delivery Managers

    Found in: Jooble UK O C2 - 12 hours ago

    Alscient Leeds, United Kingdom

    Delivery Manager · We provide great opportunities for people to develop and grow their career. We provide a fulfilling and enjoyable environment that supports that growth while working with the best people and teams around. · That said, you will be working with the latest techn ...

  • Alscient

    Delivery Manager

    Found in: Ziprecruiter UK C2 - 2 days ago

    Alscient Leeds, United Kingdom

    Job Description · Delivery Manager · Alscient · Leeds, UK · Why Alscient? · We provide great opportunities for people to develop and grow their career. We provide a fulfilling and enjoyable environment that supports that growth while working with the best people and teams around. ...

  • Alscient Limited

    Delivery Managers

    Found in: Jooble UK O C2 - 1 day ago

    Alscient Limited Leeds, United Kingdom

    We are looking for an ambitious, motivated and talented manager to own, lead and develop our project delivery function · We are looking for a number of ambitious, motivated and talented Delivery Managers to join our team delivering IT solutions to our clients. Successful candida ...

  • Alscient

    Delivery Manager

    Found in: Jooble UK O L C2 - 1 day ago

    Alscient Leeds, United Kingdom

    Delivery ManagerAlscientLeeds, UKWhy Alscient?We provide great opportunities for people to develop and grow their career. We provide a fulfilling and enjoyable environment that supports that growth while working with the best people and teams around.You succeed, we succeed, it's ...

  • IMA-HOME

    Delivery Manager

    Found in: Talent UK C2 - 2 days ago

    IMA-HOME Leeds, United Kingdom

    IMA-HOME Life · Hybrid and flexible working policy · Career development opportunities with dedicated L&D budget · Competitive salary · Healthcare Cash Plan · A working environment that champions ED&I · Disability Confident Accredited employer · Careers after Babies partner and M ...

  • J4 Resourcing

    Service Delivery Manager, Service Delivery Management

    Found in: Jooble UK O C2 - 2 days ago

    J4 Resourcing Leeds, United Kingdom Full time

    The Role · To plan, organise and manage the daily work of the office and the collection drivers and associated system data input. To lead the Service team in a positive and proactive manner. To ensure all tasks are completed in line with the companies Health and Safety Policy and ...

  • Mastek

    Service Delivery Manager

    Found in: Ziprecruiter UK C2 - 2 days ago

    Mastek Leeds, United Kingdom

    Job Description · The Service Delivery Manager will act as the constant point of contact for customers and will be responsible for ensuring smooth service delivery and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident manageme ...

  • Lloyds Bank

    Engineering Delivery Manager

    Found in: Jooble UK O C2 - 1 day ago

    Lloyds Bank Leeds, United Kingdom

    Engineering Delivery Manager in Bristol | Lloyds Bank Careers · Position: Engineering Delivery Manager · You'll lead teams in technical deliveries and engineering improvements utilising efficient agile methodologies. · Fulfilling immediate tactical requirements whilst progress ...

  • Mastek

    Service Delivery Manager

    Found in: Jooble UK O L C2 - 2 days ago

    Mastek Leeds, United Kingdom

    The Service Delivery Manager will act as the constant point of contact for customers and will be responsible for ensuring smooth service delivery and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high-severi ...

  • Walker Morris LLP

    IT Service Delivery Manager

    Found in: Talent UK C2 - 2 days ago

    Walker Morris LLP Leeds, United Kingdom

    You'll play a key role in the development of the IT Service Desk team through upskilling technicians, embracing technology advancement, and building strong working relationships with key stakeholders throughout the firm. You will impact positive change and ensure an enhanced IT s ...

  • Intermarketing Agency

    Production Delivery Manager

    Found in: Talent UK C2 - 2 days ago

    Intermarketing Agency Leeds, United Kingdom

    IMA-HOME Life · Hybrid and flexible working policy · Career development opportunities with dedicated L&D budget · Competitive salary · Healthcare Cash Plan · A working environment that champions ED&I · Disability Confident Accredited employer · Careers after Babies partner and Me ...

  • UK Civil Service

    Programme Delivery Manager

    Found in: Talent UK 2 C2 - 1 day ago

    UK Civil Service Leeds, United Kingdom

    Job summary · The Department of Health and Social Care (DHSC) helps people live more independent, healthier lives for longer. We lead, shape and fund health and social care in England, making sure people have the support, care and treatment they need, with the compassion, respect ...

  • Advance TRS

    Signalling Design Delivery Manager

    Found in: SonicJobs Direct Apply UK - 1 day ago

    Advance TRS York, United Kingdom Full time

    Alstom are looking for curious and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Alstom creates smart innovations to meet the mobility challenges of today and tomorrow. Joining Alstom means joining a trul ...

  • Qualient Technology Solutions UK Limited

    Senior Service Delivery Manager

    Found in: Ziprecruiter UK C2 - 3 days ago

    Qualient Technology Solutions UK Limited Leeds, United Kingdom

    Job Description · Job Description : · The Service Delivery Manager will act as the constant point of contact for customers and will be responsible for ensuring smooth service delivery and customer satisfaction. The main duties of the Service Delivery Manager will include setting ...

  • Anson McCade

    Senior Service Delivery Manager

    Found in: Appcast UK C C2 - 4 days ago

    Anson McCade Leeds, United Kingdom

    Location : Leeds (on-site) · Salary : Up to £80,000 + package · Security clearance : This role requires you to be a sole British national due to security clearance · Role description · The SOC Service Delivery Manager (SDM) is the overall technical authority for the definition, d ...

  • Anson McCade

    Senior Service Delivery Manager

    Found in: Ziprecruiter UK C2 - 2 days ago

    Anson McCade Leeds, United Kingdom

    Job Description · Location : Leeds (on-site) · Salary : Up to £80,000 + package · Security clearance : This role requires you to be a sole British national due to security clearance · Role description · The SOC Service Delivery Manager (SDM) is the overall technical authority for ...

  • Anson McCade

    Senior Service Delivery Manager

    Found in: Jooble UK O L C2 - 4 days ago

    Anson McCade Leeds, United Kingdom

    Location : Leeds (on-site)Salary : Up to £80,000 + packageSecurity clearance : This role requires you to be a sole British national due to security clearanceRole descriptionThe SOC Service Delivery Manager (SDM) is the overall technical authority for the definition, delivery, sus ...

  • Mastek

    Technology Services Delivery and Service Manager

    Found in: Appcast UK C C2 - 12 hours ago

    Mastek Leeds, United Kingdom

    Job Title: Service Delivery Manager Experience: 15-17 years · Location: Leeds/London · A security clearance required for this role · Position Summary: · The Service Delivery Manager will act as the constant point of contact for customers and will be responsible for ensuring s ...