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    Senior Service Delivery Manager - Leeds, United Kingdom - Anson McCade

    Anson McCade
    Anson McCade Leeds, United Kingdom

    2 weeks ago

    Default job background
    Description

    Location :
    Leeds (on-site)

    Salary :

    Up to £80,000 + packageSecurity clearance : This role requires you to be a sole British national due to security clearanceRole descriptionThe SOC Service Delivery Manager (SDM) is the overall technical authority for the definition, delivery, sustainment and evolution of the SOC technical solution in conjunction with the authority.

    This includes tracking and reporting of service metrics and managing continuous improvement of the services and detection measures across the monitored estate.

    The day-to-day focus of the SDM is to ensure that the services are managed and meet the agreed SLA targets, KPIs and that detection content remains optimised for the environment.

    The strategic focus of the SDM is defining and delivering service and monitoring improvements and providing specialist input into the the SOC roadmap to ensure that the SOC sets the standard for SOCs in the UK and remains performant in line with customer's requirements and threat profiles.

    The SDM drives continuous improvement of the SOC services to increase performance and reduce costs. This includes supporting the project teams with delivering enhanced technical solutions more effectively and efficiently.
    Essential to this is building collaborative, trusted relationship with the authority teams and tenant owners.

    The SDM is a leader with a deep knowledge of technical and cyber security technologies and cyber threat tools, tactics, techniques and procedures who is experienced in planning and managing development activities in accordance with industry standard project and engineering methodologies.

    RequirementsStrong knowledge of how Azure and AWS security functions work as security controls as well as detection tools to protect large cloud estates;Utilise SIEM tools to detect security breaches and recognise the importance of threat led Use Cases.

    Knowledge of SIEM / SOAR tools (Splunk and Sentinel at a minimum) and other appropriate tooling e.g. SOAR, Threat Intelligence, traffic analysis tools etc.

    to identify signs of an intrusion, and advise where new / improved tooling could enhance the SOC operationDeep knowledge and experience of operational ICT service delivery management.

    ITILv4 qualified with an in-depth knowledge of the following ITIL areas :Service Strategy.
    Service Design.
    Ability to maintain good working relationships with service provider stakeholders and SOC Team members.

    Exposure to leading service improvement activities in a security operations environmentAbility to communicate at all levels within the organisation including delivery of key messages to Senior Management.

    Excellent written and verbal communication skills with the ability to communicate the impact and importance of detailed technical information to non-technical and senior audiences.

    Proven analytical skills capable of solving new and complex technical problems.


    Location :
    Leeds (on-site)

    Salary :
    Up to £80,000 + packageSecurity clearance : This role requires you to be a sole British national due to security clearance
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