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    Service Delivery Manager - Leeds, United Kingdom - National Highways

    National Highways
    National Highways Leeds, United Kingdom

    2 weeks ago

    Default job background
    Full time Technology / Internet
    Description

    Service Delivery Manager - Digital Governance

    Birmingham or Leeds - Hybrid

    Your new role

    As the Delivery Manager in the Digital Governance team in National Highways, you will administer the digital, data and technology investment approval process. You will play a key role in the Digital Demand Process, ensuring that there is a clear audit trail on all investment decisions.

    You will work with your team to ensure meetings are scheduled, that agendas, meeting packs, minutes and action logs are produced, that meeting outcomes and decisions are noted in relevant IT systems, and that investment reports are completed within agreed timescales.

    Your role will include close liaison with senior managers, team leaders and other stakeholders across the business, providing guidance on the investment approval process to project teams, and on best practice in business case production and presentation. This will include quality reviews of business case submissions, ensuring that standards are met prior to entry into the investment approval process.

    The role can be based at our Birmingham or Leeds office, and it will involve the management of up to two junior members of staff. You may occasionally be asked to travel to other office locations for meetings.

    What you'll be leading on

    • Administration of the digital, data and technology investment approval process within National Highways, including the scheduling of assurance and investment decision committee meetings, and the production of the agenda, meeting pack, minutes, and action logs for those meetings;
    • Maintenance of a clear audit trail of investment decisions, including updating relevant IT systems with decisions and caveats, the production and issuing of Senior Responsible Owner (SRO) Letters and Delegation Letters to staff; and the production of monthly reports listing the investment decisions of the directorate;
    • Providing guidance to colleagues on the governance elements of the Digital Demand Process, including the provision and maintenance of guidance on the Intranet, such as process maps and other supporting advice notes; and the management of the team inbox to agreed SLAs;
    • Review of business cases and other artefacts, to confirm they meet agreed quality standards before they enter the investment approval process;
    • Line-management and ongoing development of junior staff within the team to support the delivery of the work.

    To be successful

    • Experience within a portfolio, programme or project office environment, ideally with involvement in governance, business case production or appraisal;
    • Excellent organisational skills, with the ability to plan own and team's workload, and process high volumes of documentation and correspondence;
    • Evidence of partnership working with a collaborative approach, working with a wide range of stakeholders to offer guidance and resolve issues;
    • Excellent communication skills to convey complex information to different stakeholder groups;
    • Good analytical and presentation skills, with experience of using that information in reporting, and to influence decision making.

    A bit about us

    The Digital Services Directorate is a growing and vibrant team and there has never been a better time to join us as we go through our transformation programme. We are helping to transform the way National Highways operates by delivering digital, data and technology services from frontline to back office, in a modern and efficient way.? Our vision is to develop integrated information and technology that empowers our colleagues and provides real time information to our customers, integration with intelligent vehicle and transport systems as they develop, to improve journey safety and reliability.?

    ABOUT US

    Why you should join us

    At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We're proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

    So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you'll be a great fit for our organisation.

    A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.

    Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

    Our benefits package

    • Our total reward package includes basic salary, the potential for a performance related bonus
    • Contributory pension scheme with employer contribution of up to 10%
    • Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
    • Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
    • Life assurance of 4 times annual salary
    • Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
    • A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
    • Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

    And we are

    • Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
    • Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
    • Community friendly – offering paid leave to volunteer, 3 days basic/year

    If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:

    • Right to work check
    • 3 year employment history references
    • DBS criminal record check
    • Social media and adverse journalism check
    • Driving licence check (if applicable)
    • Fit to work questionnaire (for all), followed by a medical check (if applicable)
    • Qualifications and/or professional membership check (if applicable)

    And finally

    We reserve the right to close before the advertisement expires.

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