- Strong experience with Windows 11 deployment, configuration, and troubleshooting.
- Strong experience with SCCM/MECM and Group Policy.
- Understanding of Windows Hello for Business deployment and configuration
- Providing site support to assigned offices, working with business stakeholders to proactively improve IT systems and support.
- Contribute to projects as required relating to new technologies or office requirements.
- Service desk escalation point for assigned offices.
- Resolve tickets that are escalated to onsite support and reduce tickets to the service desk through proactive support and management of systems in assigned offices.
- Actively contribute to problem management and knowledge transfer.
- Work closely with the Service Desk to feedback on support calls and ongoing issues and manage their resolution within the Service Level Agreement.
- Liaise with and update users on the progress and resolution of their issues.
- Update systems and documentation with new information to enable the Service Desk 1st/2nd line Teams to be more efficient and resolve incidents quickly.
- Proactively identify repetitive work and report this back to the line manager with possible solutions for automation or improved efficiencies.
- A clear, concise, and friendly telephone/deskside manner is critical, as well as the ability to prepare written material that is understandable, and well-structured.
- Minimum of 5 years' experience working in an IT support role.
- Experience working in a 2nd line IT Support line position.
- Experience working with Windows 10 /11 in a corporate environment.
- Experience with PC Imaging software. Windows Deployment Server / Microsoft deployment toolkit would be of particular benefit.
- Experience using Apple iPhone /iPad products.
- An ITIL certification.
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Desktop Support Engineer - London Area, United Kingdom - iXceed Solutions
Description
Role - Desktop Support Engineer
Location - London, UK (Onsite)
Role Type - Contract (Inside IR35)
Job Description -
Required Skills / Experience:
Key Responsibilities:
What we are looking for:
