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    Remote Technical Support Engineer - London, United Kingdom - Bank of Singapore, Asia's Global Private Bank

    Bank of Singapore, Asia's Global Private Bank
    Bank of Singapore, Asia's Global Private Bank London, United Kingdom

    1 week ago

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    Description

    The incumbent will be responsible for supporting IT matters with the internal users and work with vendors to support cases related to the BOS Wealth Management Europe, UK branch.

    He/She is required to drive action plans in improving system performance and provide problem and configurations management.

    MAIN DUTIES
    Provide day-to-day onsite and remote support to end-users in the UK office
    Provide subject matter support to business change requests
    Respond timely to service requests and ensure qualitied work is delivered
    Assist in IT planning to drive system improvements and perform user maintenance review for the branch
    Conduct housekeeping of server room and equipment racks, manage asset for all hardware/software with proper documentation
    Work closely with vendors to understand and apply hotfixes with proper test management cycle
    Ensure compliance to internal policies and processes and regulatory requirements
    Participate into and coordinate with various business unites for IT projects and enhancements
    Work with other IT teams to coordinate system related activities
    Provide simple application trainings to end-user when needed.
    Manage risk related matters and ensure there are no overdue items
    Able to provide onsite support beyond office hours whenever it is required

    EDUCATION & OTHER REQUIREMENTS
    Bachelor degree is preferred
    At least 5 years of relevant working experience in banking or financial industry
    Good knowledge on UK regulatory/legal requirements. Knowledge about MAS technology risk management guidelines is preferrable.
    Good technical skiils about Windows OS and cloud hosted systems.
    Sound knowledge in technology risk assessments
    Good communication and inter-personal skills with strong client-centric mindset
    Able to work independently in a fast-paced environment with good problem-solving skills
    Good analytical mindset and detailed oriented
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