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Billingham

    Customer Operations Manager - Billingham, United Kingdom - ERIKS

    ERIKS
    ERIKS Billingham, United Kingdom

    3 weeks ago

    Default job background
    Full time Administrative
    Description

    Role: Customer Operations Manager

    Location: Billingham

    About the Role: Develop strong relationships with customers and sales staff.

    The ideal candidate will use knowledge of products, sales territories, and individual customers to maintain effective communication with customers.

    • Leadership, management, and team development on site
    • Ownership of customer relationship
    • Ensuring high standards of Health & Safety and best practices
    • Driving success of the site, including P&L
    • Driving site KPI's success
    • Implementing Continuous Improvement initiatives for stores and processes
    • People Management and Leadership
    • Problem solving skills
    • Customer-centric approach
    • Effective stock ordering and maintenance planning
    • Handling client enquiries and requests
    • Ensuring order expediting is up to date

    Working Hours: Mon - Fri: 8.30am - 5.30pm

    Working Hours: 40

    Breaks: 1 hour

    About You: Passionate about delivering excellent customer service with industry-leading names. Enjoy autonomy and responsibility for business development and relationship building on-site.

    Your main skills:

    • Organisation
    • Problem solving
    • Customer focus
    • Effective communication
    • Leadership & Management

    Your offer:

    Along with competitive salary, we offer:

    • 25 days plus bank holidays annual leave
    • Ability to buy additional holidays
    • Contributory Pension Scheme
    • Bike to Work Scheme
    • Life Assurance
    • Wellbeing support
    • Employee Assistance Programme
    • Wellness sessions and support
    • Savings and discount schemes
    • Company Sick Pay
    • Group Income Protection
    • Long service recognition
    • Free access to LinkedIn Learning
    • Free ERIKS Branded workwear
    • Free Eye tests
    • Car or Car allowance

    Who we are:

    We are ERIKS – a leading Specialised Industrial Service Provider, dedicated to making industry work better every day.

    With a wide range of industrial service solutions, our mission is to empower the world through our products.

    Our hard-working people are essential to our mission, providing customers with expert knowledge and top-notch service.

    Why ERIKS?

    With 170 sites in the UK and Ireland, support is always close at hand. Our opportunities go beyond warehouse roles, offering diverse specialisms across locations.

    Join ERIKS to be part of a community that values expertise, dedication, and hard work. Your role matters - let's work together for success!

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