Field Service Engineer - Ilford, United Kingdom - Shannon White Ltd

Shannon White Ltd Ilford, United Kingdom

1 week ago

Full time

Description

Coffee Field Service Engineer

Job title: Coffee Field Service Engineer

Location: East London

Salary: Up to £38,700 pa. £34,000 + c£4,700 pa for 1 in 4 weekends + vehicle + pension + other benefits.

This is an exciting opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer to visit sites in the East London area. Up to £38,700 pa. £34,000 + c£4,700 pa for 1 in 4 weekends + vehicle + pension + other benefits.

Requirement

A highly motivated, well presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards and procedures. Ensure complete customer satisfaction by understanding their needs and providing attention to detail.

Mechanical experience and knowledge required along with a full UK driving license.

Position Description

Promote the company by responding to reactive and service call requests by working in professional, efficient and thorough manner for a broad range of clients ranging from high street independents to national brands and organisations.

Responsibilities:

Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in a good working order.
All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.
Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily.
Provide agreed spare parts stocks via hand held unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.

Knowledge, Skills & Experience:

A confident individual with a passion for customer service
Excellent understanding of coffee quality and associated equipment
Demonstrates strong problem solving skills with an electrical mechanical background
Computer literate with a clean driving licence
Self-motivated with a flexible approach to work, location and hours. (Required to work 1 in 4 weekends)

Salary: Up to £38,700 pa. £34,000 + c£4,700 pa for 1 in 4 weekends + vehicle + pension + other benefits. + 25 days holiday + Pension + other Company benefits.

If you feel this role to be a good match for your skills and experience we look forward to hearing from you.

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