- Several years of experience in client service management or a related role within the Testing, Inspection Certification industry
- Minimum 3 years' management experience, with strong leadership and team management skills to lead a client service team effectively
- Comprehensive understanding of the industry knowledge
- Strong financial and operational management experience, understanding of financial management, budgeting, and financial reporting
- Proficiency in data analysis and reporting for data-driven decision-making
- Strong problem-solving abilities to address client issues and adapt to changing client needs
- Exceptional interpersonal skills
- Excellent communication and leadership skills sufficient to lead, motivate, and develop a diverse workforce
- Strong presentation and public speaking skills
- Flexible approach to travel and working hours
- Full UK Driving License
- Lead and mentor the team to build succession and continuity
- Manage budgets to meet or exceed revenue/margin and relevant targets
- Own all financial processes and represent the client services team in daily, weekly and monthly financial reporting
- Analyse key performance indicators and client satisfaction metrics
- Use data insights to improve, optimize processes, and recommend service enhancements
- Use market intelligence to inform service improvements and business development strategies
- Manage client accounts, including contract negotiation, renewal, and amendments, supported by Sales where necessary
- Oversee the delivery of services to clients, ensuring that they meet or exceed internal standards and client expectations.
- Monitor the quality of implementation of processes to ensure consistency, compliance, and accuracy
- Development and career opportunities around the Globe
- Working in a highly motivated team and dynamic working environment
- Job Identification 6984
- Job Category MANAGEMENT
- Posting Date 10/20/2023, 01:59 PM
- Apply Before 11/28/2023, 01:59 PM
- Job Schedule Full time
- Locations Milton Keynes Tanners Drive Derby Victory Park
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Client Services Operations Manager Buckinghamshire, England, United Kingdom and 1 Posted on 10/ - Intertek Group Plc
Description
Buckinghamshire, England, United Kingdom
Be the First to Apply
Job Description
Join the Intertek SAI Global Business Assurance division as a Client Services Operations Manager. You will be directly responsible for managing the Client Services Teams in Derby and Milton Keynes. You will maintain and strengthen client relationships, ensure services meet the highest quality standards, and driving business growth through exceptional client service and a consistent approach to quality.
ABOUT THE COMPANY
The Business Assurance group of Intertek SAI Global provides a full range of business process audit and support solutions, including accredited third-party management systems auditing and certification, second-party supplier auditing, sustainability data verification, process performance analysis, and IRCA-registered auditor training. BA helps clients by sharing best practices and new industry requirements and assessing their performance against their own objectives.
ABOUT YOU
As a Client Services Operations Manager, you will have strong Team Leadership qualities, Financial Management, Data Insights and Client Relationship along with Service Delivery and Quality Assurance experience, and Market Intelligence skills.
Required skills and experience
ABOUT THE OPPORTUNITY
Key activities:
Where required this role may involve the need to travel across the UK, require often visits to both Milton Keynes and Derby site locations.
Hybrid. Full Time. Permanent
WHAT WE OFFER
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.
Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies.
Job Info
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