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Airline Representative - Stansted, United Kingdom - Global Air Support

Global Air Support

Verified Company

Stansted, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description

We are looking for flexible, full time or part time freelance associates to support our expanding business at Stansted Airport.

Global Air Support (GAS) has been assisting airlines with airport ground operations for over 15 years. We support a growing number of operators at London Stansted and Manchester Airport.

Do you conduct yourself professionally, are you self-confident and well mannered, are you polite and pride yourself on your customer service skills?

Are you able to analyse potential problems and make informed decisions and able to communicate professionally, acting always in the best interests of the airline and GAS?

If the answer is yes to the above, then this is a job for you

Overall Objective

Responsibilities:

To be in attendance during the operational hours ie. at check

- in and on arrival of the aircraft through to departure.

To act at all times in the best interests of the airline and represent them in a high profile and professional manner
Endeavour to assist and improve ontime performance
Deal with questions and problems associated with travelling guests, including but not limited to; ticketing, passports, excess baggage, denied boarding, late checkin and missed flights
To ensure all checkin desks are ready and staff are available 3 hours prior to the Scheduled Time of Departure. All relevant display boards and passenger information is made available
Collect excess baggage charges where required. Monitoring and enforcing cabin bag allowance and make sure it is adhered to at checkin and at gate as per airline policy
Meet aircraft at gate, liaise with crew and the ground operations team, ensure smooth boarding process and correct loading process has been adhered to within the airline loading instructions
Complete Flight Management Report
Assist handling agent and guests with lost baggage, general information, delayed flights, organising refreshments and HOTAC in accordance with the company policy
Monitor, on ground handling services, identifying weaknesses and areas of improvements

Experience

Airport / Travel industry / Customer Service
Preferred

Qualifications:

Minimum level of education GCSE or equivalent
Required
Valid Manchester Airport Pass
Preferred

Working Hours

Depending on operational requirements currently between 04.00 am and 01.00 am. 4 hours 8 hours shifts.

- split shifts consisting 4 hours of morning and evening shifts
- must be available to work weekends and bank holidays and night shifts

Benefits:

Training is provided
We will subsidise a Stansted Airport Pass

Job Types:
Part-time, Contract

Salary:
£12.50 /hour

Job Types:
Full-time, Part-time, Contract

Salary:
£12.50 per hour

Work Remotely

Job Types:
Full-time, Freelance

Salary:
£13.00 per hour

Expected hours:
per week

Benefits: