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    Networking Engineer Apprentice - Leeds, United Kingdom - QA Ltd

    Default job background
    Full time
    Description

    Employer Description:

    WhiteSpider is a top-notch managed service provider specializing in designing, implementing, and supporting large-scale Software Defined Infrastructures. The company attributes its success to its exceptional team and prioritizes skill development. Training is highly emphasized for all supported technologies, with a focus on quick adaptation to operational processes.


    Overview:

    Join WhiteSpider, an advanced technology services company offering professional services and software-defined solutions globally. We are expanding our Managed Services team and seeking a 1st Line Network Support Engineer to join us full-time.


    Location:

    Leeds Office


    Salary:

    Starting at £16,000 for the first 12 months, increasing to £20,000 thereafter


    Working Week:

    Rotating shift pattern: 8am-4pm one week, 10-6pm the following week. Responsibilities include responding to customer incidents via phone, email, or web portal, managing information using service desk tools, and ensuring up-to-date documentation.


    Duties:

    • Act as the primary point of contact in the service desk
    • Maximize customer network performance
    • Maintain customer equipment to latest stable versions
    • Assist in securing customer network and infrastructure components
    • Optimize technology, systems, and support for remote working
    • Work to meet SLAs and improve technology solutions
    • Collaborate with colleagues professionally


    Requirements:

    • An A-Level in ICT or equivalent
    • Experience with Cisco, VMware, Microsoft, and other technologies listed
    • Ability to analyze complex data and provide innovative solutions


    Benefits:

    • Free on-site parking
    • Close proximity to Leeds train station
    • Casual dress code and friendly atmosphere
    • Coffee machine available
    • Potential for permanent employment post-apprenticeship


    Important Information:

    Embark on an exciting future with our apprenticeship program. Gain new skills, earn while you learn, and pave the way for a successful career. Take advantage of the opportunities for ongoing development tracks after the program.




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