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Audio Visual Manager - London, United Kingdom - proAV Limited
Description
Role Overview:
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced Audio Visual Manager to be a key part of our London team, representing proAV and working onsite at a leading Global Investment Bank.
This is an exciting opportunity for an exceptional Audio Visual Services Manager to join an established operation with scope to drive and enhance delivery at every opportunity.
Key Responsibilities:
Experienced in building relationships with other dependant teams
Primary point of contact onsite for the client
Consultation & advice to client regarding various matters
Providing a senior level of technical support at the point of escalation
Operational coordination between proAV teams including the technical helpdesk, field service, projects teams and client liaison
Staff management to the onsite BAU team/s
Rota for the AV team for the week ahead & for the BAU team for the year ahead
Onboarding and training new staff members
Conduct regular one to one meeting's with individual staff members and document as required
Conduct weekly meetings to consistently improve the onsite service
Assist human resourcing with return-to-work interviews (RTW), probation reviews, and incident investigations
Assist with the recruitment process when required to conduct interviews and provide feedback to the recruitment team
Identify and support training requirements or skills gaps within the BAU team
Performance improvement management if required
Provide comprehensive reporting to the proAV Senior Account Manager
Attend monthly service review meetings
Monthly collation entry and reporting of client related statistical data.
Creating and Maintaining department documents including SOPs.
Project coordination work as required, including client liaison, on-site coordination, PO generation and implementation.
Proactively driving service improvements whenever possible
About Us:
proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.
From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV.
We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents.
To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.
From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365.
Equality, Diversity & Inclusion:
proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants.
We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences.
proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
We make employment decision based on the needs of our business and the qualifications and/or experience of the individual.proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes.
We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply
