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Customer Support Representative - Doncaster, United Kingdom - Venatu Consulting Ltd
Description
Client Support Representative£12.50 Per Hour
Doncaster
Temporary
Our client is looking for a Client Support Representative to support them during a busy period.
The vacancy is based in Doncaster and will be for 2 – 4 weeks.
This is an immediate start for the right person.
Duties include.
Ensure that new applications are processed.
To provide and maintain excellent levels of customer service, providing a prompt and efficient response to enquiries.
Take ownership and responsibility when handling customer enquires via inbound or outbound calls and other communication mediums, investigating and responding to queries and calls proactively and efficiently.
Working closely with other departments to ensure clients pass through the transfer process with fluidity.Regularly updating clients with regards to their applications
Contacting clients to retrieve any required information and to answer any queries they may have.
Maintaining up to date client records on the business database
Dealing with confidential information
Requirements
Confident Telephone Manner
Ability to call customers to update them on the progress of an application.
Respond to inbound calls efficiently and politely.
General Administration updating the CRM system.
Must have excellent Customer Service Skills
Computer Literate
Confidential when handling customer information
Hours of Work 9am - 5.30pm Monday – Friday (40 Hours per week)
Customer Service is a vacancy that sits within the commercial division in Venatu Recruitment Group.
If you are currently seeking a temporary vacancy and feel you match the desired criteria, please do get in touch and we would be happy to discuss the role with you in further detail.
At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system.This will enable you to register for job alerts, apply for jobs and for us to help you find your next role.
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