ENROLMENT AND RETENTION SPECIALISTS. BRIGHTON SUSSEX

ENROLMENT AND RETENTION SPECIALISTS. BRIGHTON SUSSEX

Are you ready to grow your career within a growing Global organisation?

To apply please email your CV to careers@higheredpartners.co.uk

Or call the HEP (UK) Talent Acquisition Team on 07828 983 385

ENROLMENT AND RETENTION SPECIALISTS JOB DETAILS

* BRIGHTON and HOVE SUSSEX, Office based, Permanent contract, Full Time, PAYE

* In-Office Training 9AM to 5.30PM Monday to Friday

* Core hours of work 8AM to 8PM Monday to Friday

* Paid Training - £26,000.00PA 
* Salary - £26,000.00PA/£28,400.00PA shift rota

* Shift rotas 8.5 hours per day

* Uncapped commission and bonuses

* OTE £38,000.00PA/£40,000.00PA

ENROLMENT AND RETENTION SPECIALISTS RESPONSIBILITIES

As a Telephone Enrolment and Retention Specialist, you will build, manage, and maintain overall customer relationships for the department including new student sign-on and establishing and nourishing the relationship with inside sales, outside sales, provider contacts, and higher education students.

* Builds and maintains strong, professional relationships with prospective students, education professionals, company partners and inside / outside sales force
* Handles inbound and outbound calls from students and referral sources to ensure 100% Best Practice satisfaction, troubleshoot new and existing onboarding concerns, add services, verify and explain complete coverage to students
* Achieves stated revenue goals, production, and performance objectives
* Ensure all student documents, customer accounts and files are updated, consistent and complete
* Demonstrates accountability and responsiveness to the needs of the students
* Escalate recurring problem accounts or student groups or other trends to management
* Updates work flow for reporting purposes
* Educate and explain benefits and financial discussion surrounding amount of coverage
* Product Knowledge
* Maintains a high degree of confidentiality at all times due to access to sensitive information
* Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
* Follows all HEP(UK), Higher Ed, LLP, and company regulations and requirements

 

ENROLMENT AND RETENTION SPECIALISTS QUALIFICATIONS

* Educated to a degree level or professional equivalent
* Prior higher ed experience is preferred

* Prior telephone sales experience is required
* Prior outbound telephone experience is required
* Must be able to successfully perform all the functions of an Enrolment and Retentions Agent
* Proficient in Microsoft Outlook, Word, Excel, PowerPoint and computer literacy
* Ability to understand company programs ,CRM and terminology
* Overcoming Objections
* Strong attention to detail, multi-tasking, communication, and organisational skills are essential
* Demonstrated ability to accurately perform data entry and pay close attention to detail

 

Email: careers@higheredpartners.co.uk Telephone: 07828 983 385