Toby Reece

TELEPHONE SALES REPRESENTATIVE

Higher Ed Partners LTD.

Brighton & Hove, SUSSEX

Higher Ed Partners LTD, the pioneer in higher education student enrolment and retention services is now hiring outside sales representatives to join our Brighton, contact centre team. 

This is a consultative, account management telephone sales position, high volume inbound call handling and high volume outbound welcome calls. This is a full-time and permanent position with a competitive base and uncapped commission. PAYE

First Years Earning Potential £36,000.00 / £39,000.00

TELEPHONE SALES REPRESENTATIVE Benefits

• £26,000.00 PA. £28,400.00 PA Base Salary 
• Strong commissions, NO CAP ON EARNINGS!!
• Paid Training
• An industry leading enrolment, staff on-boarding and development program, including professional platform coaching and training from an accomplished leadership team
• Business core hours Monday to Friday 8.00AM to 8.00PM
• 3 shift patterns 

TELEPHONE SALES REPRESENTATIVE Responsibilities

• Make a high volume of sales calls daily
• Ability to identify motivated student callers, and manage the sales process
• Build and maintain strong rapport over the phone with higher ed students
• Give a strong, persuadable presentation over the phone 
• Ability to organise your workday and be proactive with time management
• Track notes on all interactions and keep opportunities up to date in CRM
• Consistently follow up with student base to close agreements
• Consistently meet and exceed monthly sales quotas
• Communicate effectively with all levels of leadership

TELEPHONE SALES REPRESENTATIVE Qualifications

• 1+ years of sales experience; B2C; cold-call sales (preferred)
• 1+ years of experience using Excel and Microsoft Office Products
• Excellent Communication Skills
• Organised and a good planner
• Comfortable using CRM
• Great Work Ethic
• Desire to be Successful

Higher Ed Partners LTD is the partner support outsourcing pioneer. We have more than 4 years of experience working with a wide range of partners to boost regional, national, and international enrolment and retention performance. For information about the great benefits of a career at Higher Ed Partners LTD visit our website 

Highered Partners United Kingdom | HEP UK

Highered Partners United Kingdom | HEP UK

https://higheredpartners.co.uk

To apply please email your CV to careers@higheredpartners.co.uk

Or call the HEP (UK) Talent Acquisition Team on 07828 983 385

ENROLMENT AND RETENTION SPECIALISTS. BRIGHTON SUSSEX

Are you ready to grow your career within a growing Global organisation?

To apply please email your CV to careers@higheredpartners.co.uk

Or call the HEP (UK) Talent Acquisition Team on 07828 983 385

ENROLMENT AND RETENTION SPECIALISTS JOB DETAILS

* BRIGHTON and HOVE SUSSEX, Office based, Permanent contract, Full Time, PAYE

* In-Office Training 9AM to 5.30PM Monday to Friday

* Core hours of work 8AM to 8PM Monday to Friday

* Paid Training - £26,000.00PA 
* Salary - £26,000.00PA/£28,400.00PA shift rota

* Shift rotas 8.5 hours per day

* Uncapped commission and bonuses

* OTE £38,000.00PA/£40,000.00PA

ENROLMENT AND RETENTION SPECIALISTS RESPONSIBILITIES

As a Telephone Enrolment and Retention Specialist, you will build, manage, and maintain overall customer relationships for the department including new student sign-on and establishing and nourishing the relationship with inside sales, outside sales, provider contacts, and higher education students.

* Builds and maintains strong, professional relationships with prospective students, education professionals, company partners and inside / outside sales force
* Handles inbound and outbound calls from students and referral sources to ensure 100% Best Practice satisfaction, troubleshoot new and existing onboarding concerns, add services, verify and explain complete coverage to students
* Achieves stated revenue goals, production, and performance objectives
* Ensure all student documents, customer accounts and files are updated, consistent and complete
* Demonstrates accountability and responsiveness to the needs of the students
* Escalate recurring problem accounts or student groups or other trends to management
* Updates work flow for reporting purposes
* Educate and explain benefits and financial discussion surrounding amount of coverage
* Product Knowledge
* Maintains a high degree of confidentiality at all times due to access to sensitive information
* Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
* Follows all HEP(UK), Higher Ed, LLP, and company regulations and requirements

 

ENROLMENT AND RETENTION SPECIALISTS QUALIFICATIONS

* Educated to a degree level or professional equivalent
* Prior higher ed experience is preferred

* Prior telephone sales experience is required
* Prior outbound telephone experience is required
* Must be able to successfully perform all the functions of an Enrolment and Retentions Agent
* Proficient in Microsoft Outlook, Word, Excel, PowerPoint and computer literacy
* Ability to understand company programs ,CRM and terminology
* Overcoming Objections
* Strong attention to detail, multi-tasking, communication, and organisational skills are essential
* Demonstrated ability to accurately perform data entry and pay close attention to detail

 

Email: careers@higheredpartners.co.uk Telephone: 07828 983 385

TECHNOLOGY IMPLEMENTATION MANAGER. SUSSEX

Job description

HIGHER ED PARTNERS (UK) LTD

The Technology Implementation Manager role will focus on new and existing tech implantation and improvement.
A key component of this position requires delivering data integrations between Salesforce CRM and Partner Student Information Systems, Payment Gateways and CRMs using AWS APIs and Boomi Integration Platforms. 
This role is extremely cross functional in nature and requires close collaboration between multiple partners.
Strong listening, observational, consultative, and interpretive skills are a must. You will need to be able to set and manage expectations and coordinate with a cross-functional team in order to execute and deliver.

ROLES/RESPONSIBILITY
Own the overall responsibility for ensuring best practices are followed when implementing new systems
Become a Subject Matter Expert with the new & existing systems
Issue Escalation/Triage Support
Gather Voice of the client/partner feedback from associates
Work with teams to communicate the latest deliverable materials and provide support as needed

SKILLS REQUIREMENTS
Excellent verbal and written communication. 

Confidence communicating with associates at various levels in an organisation.
Ability to maintain composure under pressure, and make critical decisions and develop creative solutions
Experience implementing new tech systems in higher ed / marketing is a plus
Ability to drive effective meetings
3+ years of experience

Strong stakeholder management, influencing and interpersonal skills

Fluency in English (with Spanish and/or Portuguese desirable)

Knowledge of Higher Education, edtech and/or other learning environments

Knowledge of configuring CRM systems and data integrations

For more information, please contact the HEP(UK) Talent Acquisition Team

+44(0) 7828 983 385       

ENROLMENT / ELIGIBILITY REPRESENTATIVE – IN-OFFICE BRIGHTON

As part of our fast-paced telephone operations team based in the UK head office in SUSSEX, you'll help ensure that we bring on new members comprehensively and accurately.

You bring your energy, we'll provide the training, resources, and opportunities you'd expect from a leading education provider.

The ENROLMENT AND ELIGIBILITY REPRESENTATIVE is responsible for preparing, processing, and maintaining member or group enrolments. Position will answer a high volume of incoming phone calls from customers; make a high volume of outbound calls to customers (members, providers, groups), provide expertise and support to customers, and practice superior customer service skills in all lines of communication. Positions will load member or group data into the enrolment database & update the database with changes. Position also responds to member eligibility or group questions and verifies enrolment status. Position will be main point of contact for group customers in regard to enrolment related items. 

JOB OFFER:

• Salary £26,000.00PA / £28,600.00PA
• Commission and Bonus OTE £32,000.00PA / £38,600.00PA
• 5 weeks of paid training. 
• The hours during training will be 9:00am to 5:30pm, Monday to Friday. 
• This position is full-time (40 hours/week) Monday to Friday. 
• All Employees are required to have flexibility to work any of our two 8-hour shift schedules during our normal business hours of 8:00am – 8:00pm. 

PRIMARY RESPONSIBILITIES: 

• Serve as primary contact as it relates to all enrolment tasks for assigned book of business, which include multiple group customers; maintain satisfied customers by providing superior service and practice attention to detail in various responsibilities 
• Answer member, provider, and group customer phone calls; adhering to department expectations for answering calls and providing friendly customer service. Follow established procedures to maintain enrolment data in applicable systems and databases based on customer request, electronic file, or internal reports.
• After new employee ramp-up period: employee is expected to meet or exceed departmental established productivity, quality, and turn-around standards; follows department guidelines to track own work completed. 
• Once fully trained, take ownership of assigned workload following established procedures. Follows departmental guidelines to manage and prioritise own workload on a daily basis for assigned group customers in order to meet customer demands. Read, interpret, and communicate eligibility requirements following plan guidelines.

To apply please email your CV to careers@higheredpartners.co.uk

Or call the HEP (UK) Talent Acquisition Team on 07828 983 385

FIRST LINE TECHNICAL SUPPORT (COMMS)

Higher Ed Partners (UK) LTD – We are hiring a service desk Analyst (Comms) to support our central Brighton SUSSEX contact centre. The First Line Service Desk Specialist is a new role that will sit within the business part of the Business and Retentions Team within the business user functions. This is a critical role that will equally improve both the ‘First Line of Defense’ (FLOD) and the internal business communication experience with a view to: Remove the administrative burden from business users enabling the salesforce to focus on true value add and client engagement. 

FIRST LINE TECHNICAL SUPPORT (COMMS) Job Details:

• Hybrid Role.
• Permanent Contract of Employment.
• Monday to Friday 9.00AM to 5.30PM.
• £35,000.00PA.
• PAYE

FIRST LINE TECHNICAL SUPPORT (COMMS) Key Responsibilities:

• Manage the service desk tickets on a day-to-day basis and prioritise tickets with our stakeholders and assign work to the relevant internal and external teams for resolution.
• To provide and deliver a comprehensive multi-tiered user and technical support service for call centre and wider HEP staff through face-to-face, telephone and email enquiries. 
• To plan, design and deliver training for staff on all business systems, including responsibility for producing training materials in a variety of formats.
• To support and/or coordinate projects to improve service delivery, business processes and system adoption.
• Handle all basic administrative functions for Higher Ed Partners platforms including user account maintenance, reports and dashboards, workflows, and other routine tasks
• Act as the liaison between our users and our vendors.
• Setting up accounts for staff, ensuring that they know how to log in with MFA
• Manage operational requests and reporting requirements for end users.
• To supply reports and statistics as required by senior managers, particularly in support of Service Level Agreements, KPIs or other quality assurance initiatives. 

FIRST LINE TECHNICAL SUPPORT (COMMS) Knowledge/Experience:

 

• Track record of driving large-scale technical projects (Automation Improvements, CX implementations, software development)
• Prior experience with high-value sales nurturing processes 
• Expertise in developing architecture strategies to optimize all fronts (application, infrastructure, network, data.
• Experience in scaling technology capability and leading high-performing teams across multiple geographies
• Fluency in English
• Global experience highly desired
• Able to navigate independently in fluid and ambiguous situations
• Agile at decision making
• Experience in Higher Education or Educational setting preferred
• Data Mindset

Technologies we use:

Salesforce, RD Station, Automation Anywhere, Box, Files.com (SFTP), Canvas (LMS), Site Improve, WordPress, WP-Engine, Google Analytics, New Voice Media, Slack, Zapier, Zoom and Office365.

Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

To apply please email your CV to careers@higheredpartners.co.uk

Or call the HEP (UK) Talent Acquisition Team on 07828 983 385

SALES AND CUSTOMER SERVICE - BRIGHTON JOBS

Higher Ed Partners LTD – We are currently recruiting for our company’s Telephone Sales and Customer Service BRIGHTON team.  As an outsourced contact specialist for leading higher educational clients, we guarantee results and deliver them with efficiency and integrity. We are looking for "an edge" in sales and customer service. There are too many TV ads, radio ads, direct mail pieces and telemarketing trying to grab people's attention. It is our experience that the power of personal, LIVE telephone customer support is the most efficient way to onboard new students. 

Our company holds itself to the highest standards, working only with industry leaders who share our values.

What does this mean?

At this moment, we are looking for a team of energetic career minded individuals to aid us in our expansion goal. The successful candidates although starting as Sales and Customer Service agents will be exposed to rapid advancement opportunities. 

HEP(UK)LTD. Our training program is designed to cross-train the right candidate in all aspects of business and sales as well as in corporate communication and team leadership.

Extensive training in following areas:

Telephone Sales and Marketing strategies (direct and indirect)

Telephone Sales techniques/account management

Leading, coaching & motivation

Business administration

HEP(UK)LTD. Our Company offers:

Performance Bonuses 

Agent Commission Structure 

Full-Time and permanent employment

HEP(UK)LTD. Job Details:

Starting Salary £26,000.00PA/ £28600.00PA

Monday to Friday (8 Hours per day)

Operating Hours 8.00AM to 8.00PM

Status PAYE, Office based, Brighton 

This can be an outstanding opportunity for recent university graduates to people who are looking for a change or those looking to make a change in their careers

Ready to start your career? Love working with a team. Want to advance quickly? APPLY NOW!

It would be a huge plus if you have following work experiences: Telephone Customer Service Adviser, Sales and Customer Service, telephone Customer Service Representative, Customer Service Officer, Customer Service Associate, Customer Service Assistant, Customer Service Supervisor, Customer Service Coordinator, Customer Service Consultant, and Customer Service Agent. Sales Adviser, Sales Representative, Sales Officer, Sales Associate, Sales Assistant, Sales Supervisor, Sales Coordinator, Sales Consultant, and Sales Agent. 

Email your CV to careers@higheredpartners.co.uk 

Call the HEP (UK) Talent Acquisition Team on 07828 983 385

#jobsinbrighton #brightonjobs #jobsinsussex #sussexjobs #jobsearch #wearehiring #hepukjobs

INBOUND AND OUTBOUND TELESALES REPRESENTATIVES 

TELESALES RESENTATIVE TRAINING POLICY: Each Inbound and Outbound telesales representative will go through a 4-week paid office-based training program to ensure that every new team member is a friendly and well-mannered individual. We are poised to give our partners and customer base the very best in professional service. Our training programme offers full and extensive onboarding as we work hard to bring the very best practice service to our customers.

SKILLS AND ABILITIES: Requires working from detailed instructions and occasional independent decision-making. Ability to read, analyse and interpret documents such as partners policy guides, company CRM instructions, and sales manuals.

TELESALES RESENTATIVE PACKAGE:

Salary: £26,000.00PA / £28600.00PA + Bonuses + Commission (OTE £38600.00PA)

Hours of Work: 7.5 Hours per day

Operating Hours: 8.00AM to 8.00PM Monday to Friday

Training Hours: 9.00AM to 5.30PM Monday to Friday

Location: CENTRAL BRIGHTON SUSSEX

We are looking for enthusiastic Telesales Representatives to contribute to generating sales for our company. You will be responsible for closing sales over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting our programmes and services over the phone as well as dealing with complaints and doubts.

TELESALES RESENTATIVE Responsibilities:

Contact new or existing customers to inform them about a program or service using scripts.

Answer questions about courses or the partner.

Ask questions to understand customer requirements and close sales.

Direct prospects to the retentions team when needed.

Enter and update customer information in the database.

Take and process applications in an accurate manner.

Go the “extra mile” to meet sales targets and facilitate future sales.

Keep records of calls and sales and note useful information.

TELESALES RESENTATIVE Requirements:

Proven experience as telesales representative or other sales/customer service role.

Proven track record of successfully meeting sales targets preferably over the phone.

Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.

Ability to learn about products and services and describe/explain them to our customer base.

Excellent knowledge of English.

Excellent communication and interpersonal skills.

Cool-tempered and able to handle rejection.

Outstanding negotiation skills with the ability to resolve issues and address complaints.

University Degree will be a plus.

To apply please email your CV to careers@higheredpartners.co.uk

Or call the HEP (UK) Talent Acquisition Team on 07828 983 385

OUTBOUND TELEPHONE JOBS/SALES AND MARKETING – BRIGHTON AND HOVE

Outbound Telephone Jobs/Sales and Marketing Role:

Monday to Friday 8.00AM to 8.00PM (7.5 hours per day)

£26,000.00PA / £28,600.00PA + Commission + bonuses

Full-Time. PAYE

4 weeks paid training

In-Office. BRIGHON and HOVE SUSSEX

Outbound Telephone Jobs/Sales and Marketing - Responsibilities:

Customer Development, sales from classic to not so common points of sale, with growth to develop in the sales team

Defines and researches significant higher education market knowledge while assuring alignment to meet the partners strategic and financial objectives.

Build a strong relationship and grow revenues from new and existing enquiries

Manage student accounts and call enquiries to ensure continued sales and enrolment growth

Outbound Telephone Jobs/Sales and Marketing - Experience and Requirements:

Experience in building and growing customer base

Must be results-oriented, innovative, strong communicator and has outstanding sales abilities

A track record demonstrating a high level of personal initiative, strong work ethic, proactively setting and achieving challenging goals, flexible/adaptable to changing environment, and demonstrating entrepreneurial spirit

Knowledge of sales process

Must possess a call centre/tele-sales background

Please submit a CV for consideration. Only those qualified applicants with a provided CV will be contacted.

If you would like to learn more about full time job opportunities, contact Toby Reece at HEP(UK) via e-mail careers@higheredpartners.co.uk or via voice call at 07828 983 385.

HEP(UK)LTD (Higher Ed Partners LTD) is a leading remote learning search firm specialising in placing higher education students within multiple University’s across the United Kingdom. We are extremely competitive, partner-focused and realise that our value is in our ability to deliver the right solutions at the right time.