- Retentionand building strong relationships with existing clients from keydecision makers to administrative support staff withinfirms.
- Communicatingefficiently with clients by phone emails and online review meetingsand arranging platform/servicedemonstrations.
- Identifyingadditional upsell opportunities from services to products throughanalysingdata.
- Identifydecline in client spend trends and opportunities and takingappropriateaction.
- Maintainingknowledge of company product and serviceofferings.
- Providingweekly progress reports tomanagement.
- Achievingtargets set by the company on a quarterlybasis.
- Followingup with clients to ensure they are satisfied with service andproducts.
- Attendingteam meeting (online and in person) and attending quarterly salesmeetings.
- B2B (orB2C) background of telesales ideally within the Property or LegalSector.
- Great organisationalskills and time management to maximise dailyperformance.
- Ability to learnquickly and promote multiple platforms products andservices.
- Experienced inaccount management to retain client base and grow accounts byidentifying opportunities from additional users within law firms toupselling additional products andservices.
- Selfstarter used toworking within an officeenvironment.
- Positive go toattitude.
- Competent in dealingwith a high volume of work always working efficiently andaccurately.
- Works proactively notjust reactively.
- Can produce evidenceof consistently achievingtargets.
- Good communicationskills and have a strong customer serviceethos.
- Experiencing using MSOffice applications (emails Microsoft Officeetc.)
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Internal Account Manager - Swindon, United Kingdom - Crux Careers
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Description
Internal Account ManagerSwindon
£25000 £28000 base salary(depending on experience)
Roleoverview
Maintaining anddeveloping strong relationships with existing client base alwaysproviding a consistent and excellent service. Growing existingaccounts through consultative account management identifyingclients' needs and recommending additional services andproducts to enhance their conveyancing processes workflow and growprofitably within theaccounts.
Keyresponsibilities