- Driving efficiency using data reporting and process improvement
- Develop KPIs to monitor and improve team performance
- Use analytical skills to provide trends as well as identify emerging patterns/exceptions and benchmark against market
- Work with Claims Operations Director to create, implement and then continually improve a control framework and reporting oversight that aligns to consistent monitoring of the controls for the claims department
- Contribute to the design and maintenance of claims manual & key governance controls including SOX
- Working with Claims Directors to ensure continuous improvement of data completeness and accuracy, ensuring that the data and MI aligns to requirements for portfolio management, improved insights and operational performance oversight
- Scope out and contribute towards business requirements and implementation of new claims workflow system
- Be the advocate for continuous improvement, influencing stakeholders within and outside of Claims
- Analyse performance of outsourced arrangements including TPAs, experts and DXC
- Meet all reporting/governance requirements including Lloyd's Minimum Standards, Conduct Risk and Solvency II
- Keep abreast of new products/initiatives and provide recommendation, as well as driving the implementation and on boarding
- Drive the implementation and execution of new and improved processes
- Develop resource and triage modelling enabling Claims Leadership team to identify resource requirements
- Liaising with and building relationships with stakeholders outside Claims to enable problem solving
- May perform additional duties as assigned
- Understanding of business objectives and the market in which we operate
- Intellectual curiosity
- Ability to plan and organise own role effectively
- Strong mathematical and statistical ability
- Understanding of claims practices and procedures
- Demonstrated analytical and problem solving skills
- Effective communication skills
- Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position
- Basic SQL query writing
- Creating reports in Business Objects, Tableau or similar tool
- Good Excel skills
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Claims Optimisation Specialist - Manchester, United Kingdom - CNA Hardy
Description
Position Summary
Please note this role can be based in London or Manchester
This position supports the Claims Operations team in shaping and applying the CNA Hardy claims strategy to provide the market leading claims service. Driving improved performance and continuous improvement measured via our KPIs, whilst instilling the discipline and integrity through adherence to our Core Principles and Procedures.
Key Responsibilities
Skills, Knowledge & Experience
Some or all of the following will be beneficial: