Customer Service Advisor - Bedford, United Kingdom - Advancing People

Advancing People Bedford, United Kingdom

3 weeks ago

Description

Advancing People Multilingual - Recruitment Specialists are Recruiting for a German Speaking Customer Advisor for their client based in Bedford, Bedfordshire

As a German Speaking Customer Advisor it will be your responsibility to work with Customers based in the German speaking region.

Providing excellent customer service via phone & email ensuring enquiries are dealt with in a prompt and professional manner.

Main Responsibilities

Accurately & professionally manage inbound calls
Deal with web enquiries in a prompt manor
Generate as well as manage responses back to customers/consumers via Letters, Telephone & Email.
General administrative duties.
Taking receipt of returned product and managing the product through to investigation and closure of the issue.
To carry out translations as required.
Person Specification

Fluent in German
Previous experience working in a customer service environment
Strong customer focus and professional approach
Excellent communication skills, both oral and written
Excellent ability to demonstrate innovation and good judgement/problem solving skills when making decisions
Ability to learn new systems and processes
Good computer skills
Positive "can do" attitudeThis is a full-time Permanent position offering an annual salary of £27,000 + attractive company benefits

This role offers flexibility to work from home / Work Remotely. Successful Applicant will need to be in Bedford 4 times a year

Apply now

Advancing People Multilingual - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency

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