Property Support Administrator - Edinburgh, United Kingdom - DJ Alexander

DJ Alexander

Verified Company

Edinburgh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is just the start of our journey, and we have a lot to do.

Due to this, we have a very exciting opportunity for talented Property Support Administrators to work in our Lettings Department.

Location

You will be joining our property team based just of off Easter Road in Edinburgh. In a newly refurbished business centre close to the city centre, offering a great transport service and surrounded by all local amenities a vibrant place to work with an exciting company culture.

Hours:

Monday to Friday, 5pm

Benefits
We're proud to offer;

32 days holiday inclusive of bank holidays
Company socials
That all important pension scheme to save for your retirement
ARLA/Propertymark qualifications funded by us (Subject to T&C's)
Modern offices, technology and refreshment facilities
Health assured app for all your wellbeing needs
Excellent growth and development opportunities and to also learn alongside accomplished business leaders in the industry.

Role Summary
You will be working in handling all aspects of property management, interacting with landlords, tenants, and maintenance contractors. You will support the Property Management team assisting them in delivering excellent service to our clients.

Duties and Responsibilities

Answer specific customer enquiries and requests
Provide information about our services
Respond to customer complaints
Arranging access for property visits, including inspection process
Marketing properties; reviewing photography and descriptions, updating landlord registration & EPCs
Work across all portfolio teams assisting them with admin and call handling
Review operating software (Reapit, Fixflo, IRE, Hello Report) for information and content to answer customer enquiries
Manage IRE software including, adding, and removing properties, rearranging, and cancelling viewings, adding manual viewings, if necessary, send clients property matches, adding viewers and applicants, assigning portfolio teams to properties

Skills and Person Specification

Ideally, you should have at least one year of experience working in or with an inbound customer contact centre
Computer literate
Friendly and professional manner when talking to customers on calls and on chat
Able to provide excellent customer service
Great oral and written communications
Good at administration and organisation
Reliable and process driven
Goal orientated
Natural problem solver
Confident at relaying information
Born multitasker with the ability to prioritise
Ability to remain calm under pressure
Able to handle complaints and difficult conversations
Excellent time management

About Us

As market leader in Scotland, D J Alexander has 40 years' experience and is constantly expanding, developing and striving to change the Property Industry.

D J Alexander is a trusted brand with a strong heritage, known for our customer care with clients and employees alike.

At the end of 2021, D J Alexander was acquired by the Lomond Group, a network of regional Lettings and Estate Agency's across the UK, further strengthening the DJ Alexander brand in Scotland and expanding the foothold with premises in Edinburgh, St Andrews, Aberdeen and Glasgow.

We are now looking to strengthen a team bound by a true passion for customer service, to enable us to deliver immediate and sustained growth in Scotland and achieve our vision to create the best agency in Scotland.

All offers are conditional on verification of the right to work in the UK, and a successful background screening check.

This check will include verification, qualification verification (if relevant) and a basic criminal check. Further details of this policy and procedure will be sent to you if successful along with any conditional offer.