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Newcastle upon Tyne

    Operations Assistant - Newcastle upon Tyne, United Kingdom - Newcastle University

    Newcastle University
    Newcastle University Newcastle upon Tyne, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    The Role

    We have an exciting opportunity to join a highly motivated and results orientated team in the School's Professional Services. As a member of the Operations Team you will deliver comprehensive administrative support and outstanding customer service, developing excellent working relationships with colleagues and students.

    Working as part of the Operations Team, you will contribute to the successful delivery of an excellent student and colleague experience. You will provide administrative support to ensure the smooth and effective running of the Unit's activities.

    You will be interested in working in a fast-paced, varied, and challenging environment and be proactive and a confident team player, with excellent communication, planning and organisational skills.

    The School of Natural & Environmental Sciences pioneers training and research which impacts society from the local area to all corners of the planet. Our School provides a distinctive breadth of subjects and specialisms and our ground-breaking research has led to new treatments for ovarian cancer, the discovery of the world's deepest-living fish, enzymes which promote deep cleaning and the development of pest-resistant crops.

    For more information about the School of Natural and Environmental Sciences click .

    We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.

    If you would like to discuss this vacancy, please contact Rachel Barnett, Assistant Operations Manager, via email: (please contact Victoria Coulson at between 29 April and 9 May).

    To apply, please complete an online application and upload a CV and a cover letter. Your cover letter is a supporting statement and you should outline how you meet the essential criteria of the role and evidence this with examples.

    Key Accountabilities

  • To provide a professional and proactive service to colleague, students and visitors with a clear focus on customer service
  • To provide general administrative support as required, including (but not exclusively) booking travel, purchasing, deliveries, assisting with the running of events, administering mail and stocks of consumables, day to day correspondence, reception services and diary management.
  • To clearly communicate and disseminate information as requested and to maintain up to date unit records
  • To act as secretary to meetings including logistical arrangements such as room bookings, agenda preparation and circulation, minute taking and monitoring progress of actions
  • To undertake an active role in the health and safety management of a designated office, contributing to the maintenance of a safe working environment for colleagues and visitors
  • To contribute to the effective and efficient running of School offices through a team approach, providing assistance to colleagues as appropriate.
  • To work as part of a wider Faculty and unit team and to undertake other duties within the scope and general nature of the grade which may be required

    • The Person

    Knowledge, Skills and Experience

  • Ability to manage time effectively
  • Effective planning and organisational skills with ability to solve problems
  • Good IT skills with experience of Microsoft suite of programmes
  • Flexible attitude to work demands and customers with a commitment to excellent customer service
  • Ability to work under own initiative and as part of a team
  • An excellent communicator both verbally and in writing with the ability to tailor messages to the appropriate audiences
  • Takes responsibility for meeting own targets

    • Attributes and Behaviour

  • A positive, proactive and professional customer focussed attitude
  • Good communication skills
  • Works in a planned and structured way
  • Uses own and others time effectively
  • Ensures that all activities are completed on time
  • Keeps fellow team members up to date with progress
  • Willing to help others and share workloads
  • Maintains flexibility in work plans to allow for changing circumstances
  • An aptitude for utilising software tools and technologies to enhance, improve and simplify day to day functioning/organisational skills

    • Qualifications

  • Maths and English at GCSE Level 4 or equivalent
  • OR relevant work experience in an administrative or customer service setting

    • Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

    We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

    At Newcastle University we hold a silver award in recognition of our good employment practices for the advancement of gender equality. We also hold a Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

    In addition, we are a member of the Euraxess initiative supporting researchers in Europe.

    Requisition ID: 27045

    We ensure there's something for everyone and these benefits include: a cycle-to-work schemeshopping discountscompetitive pension schemehealth and wellbeing initiativesactivities and eventsgenerous leavediscounted travelChristmas shutdown

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