Customer Support Representative - Glasgow, United Kingdom - CHANNEL ALT LTD

CHANNEL ALT LTD
CHANNEL ALT LTD
Verified Company
Glasgow, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Responsibilities:


  • Handle incoming customer inquiries via various face to face channels
  • Assist customers with product information, account inquiries, and order status
  • Resolve customer complaints in a professional manner
  • Upsell products or services to customers when appropriate
  • Perform data entry tasks accurately and efficiently
  • Communicate effectively with customers to ensure satisfaction
  • Analyze customer needs and recommend the best solutions
  • Provide multilingual support to customers in English
  • Maintain a high level of phone etiquette during interactions

Requirements:


  • Excellent verbal and written communication skills
  • Strong analytical and problemsolving abilities
  • Prior experience in customer service or a related field is a plus
  • Ability to work well in a fastpaced environment
  • Strong data entry skills with attention to detail

Job Types:
Full-time, Permanent


Pay:
From £25,098.18 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Glasgow: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 27/05/2024
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