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    Senior Client Service Delivery Specialist - London, United Kingdom - S&P Global

    S&P Global
    S&P Global London, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    Department:
    Client Services TriResolve


    Reporting To:
    Client Services Team Leader triResolve

    The candidate will have both a meticulous attention to detail and an understanding of financial products. Knowledge about OTC derivatives, risk and technical ability is desirable. Good written and verbal communication skills in English are a must. Candidates with prior experience of collateral management, fund administration and/or regulatory are especially welcome to apply for the position.


    The triResolve Client Services team is the first line of contact for our clients with regards to the delivery of the triResolve OTC derivative portfolio reconciliation service.

    The Client Manager will provide support to our clients and work closely with the product, business, development and sales teams globally and thus the role varies to account for regional characteristics.

    Client Services is responsible for the smooth and timely running of the triResolve service.

    This team of dedicated staff is in continuous dialogue with major financial institutions worldwide, as well as other internal departments, with regards to features and upcoming events as well as any changes or developments to any aspects of the service such as, for example, the specification of the data that the subscribers will send or receive, or how the service integrates with other services or utilities in the OTC Derivatives space.

    Similarly, Client Services must continually stay abreast of any market or client events, activities or changes that potentially affect our service or our clients' use of our offering or ability to participate.

    In addition, Client Services has an important role in collecting input for new and enhanced functionalities to the service as well as other new service offerings.


    In summary, triResolve Client Services is responsible for pre-sales and client on-boarding, service delivery, customer success management as well as workflow/ product and productivity improvements.

    Assisting Senior Associate Client Managers

    Customer Service
    Daily assistance to subscribers on all issues relating to the service (via email, phone and in person)
    Trade data normalisation / handling
    Review reconciliation output; Ensure structured and effective delivery of service
    Customer Success Management
    Assisting Senior Associate Client Managers

    Discuss internal requests for new functionalities to improve the product offering with Associate and Senior Associate Client Managers
    Assist developers and Product Management with requirements and UAT testing as well as being closely involved in the development process

    The ability to interpret trade data
    Customer relationship skills
    Good communication skills (verbal and written English)
    Fluency in another language would be beneficial - Either French (preferably), Italian, Spanish, German
    Basic understanding of market and credit risk management of OTC Derivatives would be beneficial

    As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.


    With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.


    Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.


    Health & Wellness:
    Health care coverage designed for the mind and body.

    Flexible Downtime:
    Generous time off helps keep you energized for your time on.

    Invest in Your Future:

    Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.


    Beyond the Basics:
    From retail discounts to referral incentive awards-small perks can make a big difference.

    S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

    If you need an accommodation during the application process due to a disability, please send an email to:
    " EEO.20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT20- Entry Professional (EEO Job Group)
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