- Provide 1st/2nd line IT support across the company
- Log and track issues using the Helpdesk ticketing system, ensuring prompt resolution or escalation as needed
- Assist in project activities
- Deliver desk-side, telephone, and email IT support, proactively troubleshooting problems and being readily available to help
- Support laptops, AV systems, meeting rooms, new starters onboarding, and device configurations
- Proficient in Microsoft Office 365, Dropbox, Google Suite, Adobe Creative Suite, Jamf, and conferencing systems
- Conduct IT inductions, participate in staff training sessions, and create user guides
- Install new hardware and software, provide printer and scanner support, and coordinate repairs and maintenance
- Assist with office moves, monitor meeting rooms and printers, and manage technical issues
- Coordinate computer repairs, handle deliveries and collections, and manage laptop assets
- Implement changes and requests from the IT management
- Administer user accounts and licenses, perform off-boarding processes, and assist with admin tasks
- Undertake basic security and IT support tasks
- Operate smoothly under pressure, with a can-do attitude and a willingness to learn and grow
- Minimum of 1 year of IT Support experience, preferably in a creative environment
- Proficiency in Mac OS, Windows 10, Microsoft Office applications, Exchange Online, and Office 365
- Experience with remote support tools and collaboration platforms like Microsoft Teams, Zoom, and Google Meet
- Knowledge of cloud storage platforms such as Dropbox, OneDrive, and Google Drive
- Technical expertise in OS systems, Microsoft Office, network troubleshooting, and mobile device management
- Familiarity with MDM systems like Microsoft InTune and Jamf
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macOS IT Support Analyst - London, United Kingdom - Eligo Recruitment
Description
Join Our Team as a Desktop IT Support Analyst (macOS-focused)
Are you passionate about providing IT support in a dynamic and creative environment? Look no further! We are currently looking for a Desktop Support Analyst to join our team. As the ideal candidate, you should have experience in an IT Support role, preferably within a creative industry.
This role focuses on providing 1st and 2nd line macOS technical support to our users. You'll be handling walk-in requests, calls, and emails directed to our internal IT department.
Key Responsibilities:
What We Look For:
Unlock Exciting Benefits with Us
If you are eager to contribute your IT skills to a vibrant team, we welcome you to apply for this role. Eligo Recruitment is proud to be representing this opportunity!