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    Client and Adviser Support Administrator - Rochdale, Greater Manchester, United Kingdom - Fawkes and Reece

    Fawkes and Reece
    Fawkes and Reece Rochdale, Greater Manchester, United Kingdom

    3 weeks ago

    Fawkes and Reece background
    Description
    Competitive salary/package including company bonus, enhanced pension scheme, medical insurance, life assurance and 26 days holidays

    A regional house builder seeks to appoint a Customer Relations Advisor to provide a positive and 5 star Customer experience.

    This role is responsible for delivering the best customer experience through customer-centric communication, advice, support and guidance, whilst working closely with the regional customer care team to deliver support and service in a timely manner.

    You will be responsible for monitoring and tracking their internal system ensuring that all activity is processed and actioned within a proactive manor ensuring customer satisfaction and compliance to the New Homes Quality Code/Consumer Code at all times
    Effectively manage all Regional complaints, ensuring compliance to New Homes Quality Code at all times
    Facilitate all complaint responses ensuring all information is provided by the Regional team.
    Provide detailed report on all complaints and their status in weekly meetings
    Action and issuing of all Customer Care defects received through the system, maintaining service level agreements
    Monitoring and responding to all Regional Customer Care and Customer Service mailbox queries within agreed timescales
    Full administration and weekly updates of the 'Your Watch' database
    Providing support to regional area offices in respect of customer queries
    Contacting customers post legal completion to understand their journey and experience, providing feedback to the Regional teams
    Customer Relations Advisor - Skills & Experience
    Essential in complaints handling and formal complaint response writing
    Experience working within a customer service role (essential)
    Experience working in a housebuilding company within a customer care role
    Team Player with excellent customer service, communication and interpersonal skills
    Professional telephone manner

    In return for your skills my client are offering a competitive salary and package inclusive of a company bonus scheme, pension, private medical, life assurance, share scheme and 26 days annual leave.

    In addition, the company are passionate about developing and supporting their employees to work to the best of their potential and encourage progression from within.

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