Jobs
>
Reading

    1st Line Support - Reading, United Kingdom - Matched Group

    Matched Group
    Matched Group Reading, United Kingdom

    2 weeks ago

    Default job background
    Description

    1st Line Support (Hybrid 2 days home, 3 days office based)

    Package: £25,000 - £27,000

    Industry: Working for a market leading SaaS vendor

    WHY: Further training and qualifications provided, progression expected in months

    • Do you have 12+ month experience in IT Support?
    • Are you confident engaging with customers?
    • Do you want to further your professional development?

    The compare is a leading software vendor who provide solutions into financial services customers and have won numerous awards for being best in class. They are looking for their next IT Support professional to join an already well established customer support function. The business have been going from strength to strength experiencing 15-20% growth year on year and with new solutions coming to market this year it shows no sign of slowing down.

    In this role you will be providing 1st line technical support via telephone, e-mail and other channels to their customers with application, environmental and hardware issues. Making sure that customers have a simple downtime free experience with their SaaS solutions. They will support your development through ongoing training and qualifications as well as aim to progress you into a senior role within months.

    Most importantly you will need to be great with customers, have a calm and empathetic nature and have the ability to diagnose and rectify IT challenges. They are looking for somebody with 12+ months experience within a IT Support / Helpdesk role focused around Microsoft & Mac OS's and PC hardware set-up and configuration.

    Main Responsibilities: 1st Line Support

    • Provide remote 1st line support via phone, e-mail, remote sessions and other channels.
    • Supporting the rollout of new applications and existing application updates.
    • Speaking with Customers and/or investigating, diagnosing and solving application, environmental and hardware problems.
    • Maintain a log of any support activities, customer problems and resolutions for reference purposes.
    • Creation of knowledge-base articles and FAQs for use both internally and externally.
    • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
    • Flag Technical escalations

    Experienced Required: 1st Line Support

    • 1+ years experience providing IT Technical Support
    • Excellent telephone manner
    • Strong working knowledge of Microsoft based operating systems with emphasis on Windows 10 & 11, Server Essentials and Server 2012 onwards to current versions.
    • Basic understanding of Microsoft 365
    • Experience of supporting Linux and Mac OS applications
    • Understanding of PC hardware set-up and configuration
    • Analytical and organised approach to problem solving
    • Understanding of the importance of security and compliance standards
    • Clear communication in both written and verbal English
    • Ability to work on own initiative and as a team player
    • MCP certification (desirable)
    • Linux CompTIA and/or RHCE (desirable)
  • ESP Global

    2nd Line Support

    3 weeks ago

    ESP Global Reading, United Kingdom

    Great salary package · - Ongoing training and career progression · - Great work environment · **2nd Line Support Analyst** · **- Reading** · ESP Global Services are currently recruiting a 2nd line support analyst to join our Reading headquarters. We are a managed service provider ...

  • R3vamp

    3rd Line Support

    1 week ago

    R3vamp Reading, United Kingdom

    **3rd Line Support** · **Circa £38,000 per annum** · **Reading (Hybrid Working)** · **Your New Role** · Our Client is an MSP, who do things a bit differently. With a passion and deeply embedded culture of providing IT services with exceptional customer service, our client is now ...

  • Avanti

    1st Line Support

    2 weeks ago

    Avanti Reading, United Kingdom

    Avanti Recruitment are working with a software company based in Reading who were founded by NASA engineers who create industry award-winning SaaS CRM software for 5000+ companies across the globe. · Key skills for this role: · - Experience within 1st line support · - Knowledge of ...

  • Red King Resourcing

    2nd Line Support

    1 week ago

    Red King Resourcing Reading, United Kingdom

    My Reading based education Client are one of Berkshire's leading schools. They currently have a requirement for a 2nd Line support person to join their existing IT support team. · You will work closely with the IT Manager to maintain the School's IT infrastructure. You will be re ...

  • R3vamp

    3rd Line Support

    3 weeks ago

    R3vamp Reading, United Kingdom

    **£280 per Day (Inside IR35)** · **Reading(Hybrid Working)** · **3 Months with view to extend** · **Your new company** · You will be working for a national leader IT Consultancy providing internal infrastructure support to the companies HQ. The company are based in Reading and ha ...

  • Lawrence Harvey

    1st Line Support

    1 week ago

    Lawrence Harvey Berkshire, United Kingdom

    Posted 13 April 2023- Salary £15 - £20 per hour- LocationBerkshire- Job type Contract- DisciplineCloud Applications- ReferenceITS1304_ Contact NameNarcis Velcu**Job description**: · **Role**: 1st line support / Desktop Support · **Contract Length**: 12 months · **Location**: Berk ...

  • Surecam (Europe) Limited

    1st Line Support

    1 week ago

    Surecam (Europe) Limited Reading, United Kingdom

    **Company description** · At Surecam we are proud to be the most accredited connected vehicle camera company in Europe with several ISO accreditations as well being a recognised Investor in People. · SureCam is Europe's largest provider of network-connected vehicle CCTV providing ...

  • Cellarium Consulting

    3rd Line Support Consultant

    1 week ago

    Cellarium Consulting Reading, United Kingdom

    **3rd Line Support Consultant** · **Must be based in UK and able to work in UK without any restrictions.** · My client is growing and looking for a 3rd line support consultant with Dynamics support experience, this role can be hybrid or fully remote depending on your location, bu ...

  • R3vamp

    1st/2nd Line Support

    1 week ago

    R3vamp Reading, United Kingdom

    **£180 per Day (Inside IR35)** · **Initial 6 Months with view to extend** · **Oxfordshire (Hybrid Working)** · **Your New Company** · You new company, located on the outskirts of Oxford, is an innovative software house supporting medical organisations globally. · **Your New Role* ...

  • Avanti

    2nd Line Support Engineer

    2 weeks ago

    Avanti Reading, United Kingdom

    Avanti Recruitment are working with a Managed Service Provider located in the Reading area who are looking for a 2nd Line Support Engineer to join their team. · Being a MSP, no day is the same and you will get to work with lots of different types of technology as well as meeting ...

  • CMD Recruitment

    1st Line Support Specialist

    3 weeks ago

    CMD Recruitment Reading, United Kingdom

    In this role, you will be responsible for providing first-class support to all users of the system. Your detailed knowledge of the system, coupled with a comprehensive understanding of customer needs, will ensure that you provide a tailored and excellentservice. · **Main Responsi ...

  • Berkshire Healthcare NHS Foundation Trust

    1st Line Application Support

    3 weeks ago

    Berkshire Healthcare NHS Foundation Trust Reading, United Kingdom

    Can you make a difference? Do you enjoy helping people solve problems? · If you are a motivated individual with a 'can do' attitude, strong attention to detail, the ability to work under pressure in a fast-paced support environment, a passion for learning and possess excellent co ...

  • Nigel Frank International

    1st Line Helpdesk Support

    3 days ago

    Nigel Frank International Reading, United Kingdom

    **1st Line Helpdesk Support - Hybrid - Reading - £28K** · Hi all, I am actively recruiting on behalf of a growing manufacturing organisation, that is looking for someone to start their career with in the IT industry. They are looking for an individual who is willing to learn and ...

  • ITECCO

    2nd Line IT Support Engineer

    1 week ago

    ITECCO Reading, United Kingdom

    **Job Title: 2nd Line IT Support Engineer · Location: Reading · **Salary**: £200-£210/Day Inside IR35 · Job Summary** · We are looking for a 2nd Line IT Support Engineer to join our team at a managed service provider in Reading. As a 2nd Line IT Support Engineer, you will be resp ...

  • Berkshire Healthcare NHS Foundation Trust

    1st Line Application Support

    1 day ago

    Berkshire Healthcare NHS Foundation Trust Reading, United Kingdom

    Can you make a difference? Do you enjoy helping people solve problems? · If you are a motivated individual with a 'can do' attitude, strong attention to detail, the ability to work under pressure in a fast-paced support environment, a passion for learning and possess excellent co ...

  • ITECCO

    Senior 1st Line Support Technician

    2 weeks ago

    ITECCO Berkshire, United Kingdom

    Senior 1st Line Support Technician, Berkshire, up to £35K DOE · Role: Senior 1st Line Support Technician · Location: Winnersh, Berkshire · **Salary**: up to £35,000 DOE · Contact me directly or click APPLY today for immediate submission. · **Are you ready to utilise your technica ...

  • Page Personnel Secretarial & Business Support

    1st Line Support Customer Service

    2 weeks ago

    Page Personnel Secretarial & Business Support Reading, United Kingdom

    **1st Line Technical Support, Reading**: · **Client Details** · **1st Line Technical Support, Reading**: · This client is a leading data and technology businesses at the forefront of innovation and thought leadership. It delivers award-winning solutions to many professional servi ...

  • WSH RECRUITMENT LTD

    IT Support Specialist 1st/2nd Line

    3 weeks ago

    WSH RECRUITMENT LTD Reading, United Kingdom

    **IT Support Specialist (1st / 2nd line) - Reading / Hybrid - £27 - £30K** · Key Accountabilities & Responsibilities: · - Provide 1st and 2nd line IT support to the office-based & remote users. · - Create and maintain User Accounts on several key systems including Azure Active Di ...

  • BBO Recruitment Ltd.

    1st Line Support

    3 hours ago

    BBO Recruitment Ltd. Twyford, United Kingdom

    One of my clients based on the outskirts of Twyford is looking for someone to join their 1st line Support. This is an exciting opportunity to be part of a growing and successful team. · **Day to day duties** · - Bring 1st level tickets to resolution or escalate when required. · - ...

  • Park Street People

    French 1st/2nd Line IT Support Representative

    2 weeks ago

    Park Street People Reading, United Kingdom

    **An established IT service provider is currently looking for a 1st Line Support Analyst with native level French to join their organisation on a permanent, full-time basis.** · This role is suitable for those with French and English languages who are passionate about technology ...