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West Malling

    Sales Support Administrator - West Malling, Kent, United Kingdom - KHR - Recruitment Specialists

    KHR - Recruitment Specialists
    KHR - Recruitment Specialists West Malling, Kent, United Kingdom

    3 weeks ago

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    Description

    Let KHR help you find the perfect job candidate

    Are you looking for an exciting new role? Do you have excellent experience in Customer Service and Administration? If so, please apply now.

    My client is looking for an experienced Sales Support Administrator to join their growing organisation.

    You will be working within the IT sector, in a dynamic well-established business within a short distance of West Malling, my client prides itself on excellent customer service, fast response times, and flexibility in customer offering.

    The ideal candidate would be a reliable and friendly member of the office who is willing to join a high-performing and structured team.

    Customer services responsibilities
    – Answering telephone enquiries – UK and Export
    – Responding to Customer Emails – UK and Export
    – Daily/Weekly/Monthly reporting to Customers
    – Creating new customer accounts – UK and Export
    – Processing quotes and orders on the IT System
    – Part identification using external websites/spreadsheets
    – Check part number suppression's on external websites
    – Identify part lead times and confirm with the customer
    – Releasing pick tickets and check-back orders
    – Raising commercial invoices for dispatch
    – Part ship and contact customers when stock is booked in
    – Downloading spare guides as required
    – Monitoring service repairs
    – Dealing with service queries
    – Advising customers of warranty invalidation's
    – Contact Service customers requesting part authorisation, obtaining service

    Job Description

    Service support responsibilities
    – Account management for service customers
    – Service support for partners
    – Ensuring a smooth flow of work through the workshop
    – Obtaining Purchase Order numbers for repairs
    – Monitoring statuses of repairs
    – Responding to new customers
    – Ensuring correct invoicing on repairs
    – Liaising with Purchasing for timely delivery of parts
    – Liaising with customers regarding receipt and return of units
    – Supporting the effort to reach service revenue targets

    Qualifications and Skills:
    – IT literate (Word, Excel)
    – Good organisational skills
    – Good telephone manner
    – Good attention to detail
    – Conscientious with a strong sense of quality
    – Strong customer focus
    – Ability to work and take instruction from Managers but also to work
    independently.
    – Self-motivating with the ability to prioritise own workload

    At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

    KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...

    Become part of our in-house talent pool and be in the first place our team of Consultants search.

    • Preferred time to be contacted:
      • Morning
      • Afternoon
      • Evening
    • Attach Your CV *

    Are you an Employer?

    KHR understand how important it is to find the right person, team fit, work ethic and skill set for your company.

    KHR were extremely helpful throughout the recruitment process, keeping me updated on the current status of my application, answering all queries I had...

    Just wanted to send you a quick note to let you know that I handed my notice in today so I'm all set for my start with. Thank you so much for all of y...

    I highly recommend KHR. They are excellent at reading your skills and personality attributes and finding the perfect fit. They are thorough in communi...

    KHR were extremely helpful throughout the recruitment process, keeping me updated on the current status of my application, answering all queries I had...

    Just wanted to send you a quick note to let you know that I handed my notice in today so I'm all set for my start with. Thank you so much for all of y...

    I highly recommend KHR. They are excellent at reading your skills and personality attributes and finding the perfect fit. They are thorough in communi...

    KHR were extremely helpful throughout the recruitment process, keeping me updated on the current status of my application, answering all queries I had...

    #J-18808-Ljbffr
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