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    IT Service Engineer - London, United Kingdom - LHH Recruitment Solutions

    LHH Recruitment Solutions
    LHH Recruitment Solutions London, United Kingdom

    2 weeks ago

    LHH Recruitment Solutions background
    contract Technology / Internet
    Description

    Job Title: Technology Support Engineer - German Speaking

    Company: Banking Sector in Leeds

    • A deep understanding of Exec & International IT Support Service processes and procedures. Must be fully aware of Key Performance Indicators and focus on achieving them.
    • Familiarity with banking project standards and processes is preferred. Demonstrated ability to offer specialized technical input for Service Support related issues stemming from associated products, processes, and individuals.
    • Ability to grasp business challenges, critically assess business concepts from both a customer and commercial standpoint. Identify underlying business requirements and question current practices. Swiftly determining requirements scope to maintain delivery progress.
    • Proven systematic and analytical problem-solving skills with the capability to implement effective business resolutions. Previous experience collaborating with coworkers and users to resolve complex IT customer issues, inquiries, and demands is advantageous.
    • Excellent written and verbal communication skills, capable of conveying technical information in a straightforward manner to Directors, GEC Board members, their support teams, and German-speaking colleagues accordingly.
    • Acting as a mentor and support figure for colleagues when necessary.
    • Thorough knowledge of Microsoft Surface hardware, Office 365 (in German), and BYOD tools utilized within the EITSS. Candidates should excel both independently and as part of a team on a daily basis.
    • Proficiency in both end-to-end Exec & International request/incident processes and Exec incident processes is crucial, particularly in relation to Telephony Support.
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